Extremely unfair billing!

This billing is extremely unfair, and I feel my concern is not being properly addressed.

To be very clear: we cancelled the account. The account was later reopened only because we needed to retrieve a single file from Google Drive, which required assistance and took several days to resolve. At no point did we intend to resume service or start a new billing cycle.

Despite this, we are now being billed for two accounts for an entirely new month, even though the service was not being used. This does not reflect actual usage and does not respect our original cancellation.

We are experiencing financial hardship, which is why the account was closed in the first place. Charging us under these circumstances is unreasonable.

We are requesting this charge be reversed and that this case be escalated to a billing supervisor for review. Please confirm next steps toward issuing a refund.