LB
Liz B
Active since Oct 2024
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
Waited more than 1 hour for take away order of 4 burgers.
We have been waiting for more than an hour for our order of two Wacky Wednesday specials (four burgers in total). There are also many other customers waiting with us for over an hour. This is extremely poor customer service. We specifically ordered takeaway due to time constraints, and unfortunately this delay has completely wasted our time. We would like to formally request a refund due to this poor customer experience. Please se further details in official Steerts website complaint : Case CAS-2663101-N5M9Y5
0 replies
2 months ago
Extremely unfair billing!
This billing is extremely unfair, and I feel my concern is not being properly addressed. To be very clear: we cancelled the account. The account was later reopened only because we needed to retrieve a single file from Google Drive, which required assistance and took several days to resolve. At no point did we intend to resume service or start a new billing cycle. Despite this, we are now being billed for two accounts for an entirely new month, even though the service was not being used. This does not reflect actual usage and does not respect our original cancellation. We are experiencing financial hardship, which is why the account was closed in the first place. Charging us under these circumstances is unreasonable. We are requesting this charge be reversed and that this case be escalated to a billing supervisor for review. Please confirm next steps toward issuing a refund.
0 replies
4 months ago
Extremely disappointing experience. Tailoring is poor - garment construction is substandard.
Extremely disappointing experience. I’ve been trying to get in touch via email, phone, and Instagram with no response. The tailoring is very poor, and the construction is substandard. I tried to be patient and understanding, but the complete lack of communication left me no choice but to write this review. I feel sorry for future clients who may pay a lot only to be surprised by the same issues.
0 replies
6 months ago
Why are you treating your customers so poorly
I will continue to write reviews so that your index can drop even lower. Alexander Forbes - you have still not fixed my tax directive. IT'S BEEN MONTHS. I STILL CAN NOT SUBMIT MY E-FILING. Why are you treating me, and the customer who are also so tired of the bad service in such a way?
53 replies
6 months ago
Require urgent feedback form SARS due to Alexander Forbes delaying my tax return for months.
Hi SARS Team, I am reaching out with great concern regarding an issue that has prevented me from submitting my tax return this year - until today. On the first day that eFiling opened, I noticed that Alexander Forbes had made a serious error in the information submitted to SARS on my behalf. I transferred my full retirement fund to a provident fund — I did not make any withdrawal. However, Alexander Forbes processed it as if I had taken a lump-sum payout, which resulted in an incorrect tax implication of over R200,000. After months of extremely poor communication and delayed responses from their side, they confirmed last Friday that the matter had been corrected. Unfortunately, the error still appears on my eFiling profile (screenshots attached), and I remain unable to calculate or submit my return. I have followed up multiple times with Alexander Forbes via email and even on HelloPeter, where I’ve noticed several other people reporting the exact same issue. There has been no further feedback or resolution from their side, and I am now very worried that the problem will not be corrected before the 20 October deadline. Could you please advise what will happen if the error is not resolved by then? I am eager to submit my tax return and close off this matter but am completely dependent on Alexander Forbes to correct their submission. Thank you so much for your time and understanding — I would truly appreciate any guidance or support on how to proceed. I therefore kindly request that I not be penalized or flagged for late submission, as this delay is entirely outside of my control. I have supporting email correspondence and documentation available should it be required.
0 replies
6 months ago
Why does your clients have to suffer and struggle so much - its really shocking
Please, I need an urgent response. SARS has already contacted me wrt not submitting my tax. If I get fined I will not pay it and bill Alexander Forbes the expense as I have been struggling for months now. Literally since the day E-filing opened. By what time will it be resolved? Once again - the competency to get the basics right for your customer is shocking.
106 replies
6 months ago
!!!7 days left - Alexander Forbes - when will you fotYOUR mistake on my efling????????
Alexander Forbes: EXTREMELY POOR ABILITY TO DO THE BASICS RIGHT -SHOCKING— FOR AN INSTITUTION WE TRUST OUR HARD EARNED MONEY WITH. I am not surprised AF has over 4000 bad reviews and only less than 200 review…. This speaks for itself. I have sent 3 emails after I have been informed after 2 MONTHS of waiting (for Alexander Forbes to fix YOUR VERY costly mistake on my efiling. More than R200 000!!!!!!!!!) - that it has been corrected but it is NOT!! I can see this mistake has been made with so many people!! How can Alexander Forbes be so *********** with getting the basics right with so many clients?????? It took more than 2 months and it is STILL not corrected - please see my emails - you have 7 days left before I NEED TO SUBMIT MY TAX RETURN. My patience is done. I have reported this on the day efiling opened. You had MORE than ENOUGH time. This is so shocking and shameful. Please get your act together And fix the error NOW. I need to submit my tax.
106 replies
8 months ago
********LY DEDUCTING MONEY - more than a month, NO apology NO refund.
Hi ABSA Your customer service is shocking. It has taken over a MONTH to resolve this - obviously not resolved yet. You have deducted a new card fee INCORRECTLY from my account. That means you have taken money that is not yours. That is *******. I have telephonic proof that your consultant from ABSA ***** said there is no card fee if the card needs to be stopped for *****ulent activity. Please note I did not approve any OTP. Per email it is also confirmed on 28 July the fee was charged in error. Why are you using excuses? Why are you keeping my money? What are you wasting my time? You should actually pay me back with interest!!! If a bank can’t do the basics right it really makes one loose trust in an organisation. I am also shock wrt the false information I have received from the ABSA ***** call centre making me go to the police station for an affidavit and case nr!!! For no valid reason!! Confirmed by ABSA this was in vain and WRONG information- AGAIN. As I am not receiving any response via email I trust this will be paid back to me NOW in the next 2 business days. It will be very hard for me the trust the competence of ABSA bank emoluments (you can access the details my terrible customer service in all the previous emails I sent- at the ABSA bank Gardens branch) and via the ABSA ***** call centre’s. I have been patient but enough is now enough.
53 replies
8 months ago
SERIOUS Error in Tax Information GIVEN TO SARS (VALUE OF R200 000) and Unacceptable Customer Service - STILL NOTHING HAS BEEN DONE TO RESOLVE THE ERROR FROM YOUR SIDE!!!!!
I am formally lodging a serious complaint regarding the INCORRECT TAX information submitted to SARS on my behalf, which has resulted in a FALSE TAX IMPLICATION of over R200,000. This error is entirely due to AF's mistake, as confirmed not once, but twice by SARS. Despite this, I have now been sent the same form twice, implying that I, the client, must rectify your mistake. This is unacceptable. LET ME BE CLEAR: My time is not free, and I will not allow it to be wasted due to negligence on your part. This situation has been ongoing for weeks without resolution. Your customer service has been unhelpful, dismissive, and entirely unaccountable. I expect competence, care, and urgency when it comes to the handling of personal financial data — especially from a company trusted to manage people’s life savings. THIS IS NOT AN ISOLATED CASE - WHICH REALLY MAKES IT SHOCKING. I’ve seen at least one other review citing exactly the same issue (30 Jul 2025 at 11:43), which strongly suggests a BROADER INTERNAL ERROR. If your systems cannot manage basic reporting tasks to SARS correctly, it brings your entire operational RELIABILITY INTO QUESTION. I will post a review EVERY DAY - UNTIL THIS IS RESOLVED! Don't think of sending a vague response - that will be truly even further proving your incompetence of doing things right. I AM WAITING FOR YOUR RESPONSE - AS I RECEIVE NO RESPONSE TO MY EMAIL TODAY.
53 replies
15 months ago
URGENT: Ongoing Noise Complaints – Immediate Action Required
Trafalgar Team, It is truly unfortunate that I have to take this extreme measure due to the continued lack of resolution regarding the ongoing noise complaints since 2024—a clear violation of the law. ONCE AGAIN, PLEASE TAKE NOTE: A video was taken and reported for the FOURTH time, followed by yet another complaint. Despite repeated reports, no effective action has been taken to resolve this issue. The response I received today was completely inadequate. This situation is unacceptable, and I now demand an urgent and detailed response outlining the concrete steps being taken to resolve this matter permanently. It is extremely concerning that these complaints are not being taken seriously. I expect a formal response with a clear resolution plan as a matter of urgency. Awaiting your immediate feedback.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
1 (5.555555555555555%)
2 Star
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1 Star
17 (94.44444444444444%)