VODACOM / GOOGLE

Since August 2025 Vodacom have been deducting in excess of R600 from my account for Google Play subscriptions, purchase bundles; all of which there is no evidence on my Google account / subscriptions and after visits to their store, many calls and inquiries, they tell me to contact Google. Google require a reference to be entered which should be reflected on Vodacom account, however according to Vodacom no such reference is reflecting. I cannot continue the process of submitting form without the reference. Between Vodacom and Google I am unable to resolve this matter. I have had over R2000 deducted in 3 months !! What is the point of having a Vodacom account if you have no airtime. HOW does one resolve this with Google if you have no reference number from your mobile carrier? I cannot cancel my Vodacom account as I am obliged by the contract to continue with my terms, but I have no available airtime because it is deducted as soon as it appears refreshed in my account, so basically I am paying for nothing (my phone is old and paid for 3 years ago, I only subscribe for the benefit of airtime). I am desperate to resolve this matter.