FY
Fiona Y
Active since Jul 2021
2
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0
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Reviews
2 reviews5 months ago
VODACOM / GOOGLE
Since August 2025 Vodacom have been deducting in excess of R600 from my account for Google Play subscriptions, purchase bundles; all of which there is no evidence on my Google account / subscriptions and after visits to their store, many calls and inquiries, they tell me to contact Google. Google require a reference to be entered which should be reflected on Vodacom account, however according to Vodacom no such reference is reflecting. I cannot continue the process of submitting form without the reference. Between Vodacom and Google I am unable to resolve this matter. I have had over R2000 deducted in 3 months !! What is the point of having a Vodacom account if you have no airtime. HOW does one resolve this with Google if you have no reference number from your mobile carrier? I cannot cancel my Vodacom account as I am obliged by the contract to continue with my terms, but I have no available airtime because it is deducted as soon as it appears refreshed in my account, so basically I am paying for nothing (my phone is old and paid for 3 years ago, I only subscribe for the benefit of airtime). I am desperate to resolve this matter.
0 replies
58 months ago
Vodacom Upgrade downgraded
I have been a loyal Vodacom client for more than 20 years. I had a very enthusiastic Vodacom agent call to ask if I wished to upgrade my phone and mentioned a deal which suited me however I had mentioned a figure that I was prepared to pay and if she could get me a deal for that price, I would be happy to upgrade. The following day I received a sms indicating that RAM would be delivering my new upgraded Samsung A32 phone. I was amazed at the excellent service. I then received a call from RAM courier to say the delivery had been cancelled. He did not know why. I cannot begin to tell you the difficulty in locating this individual, through automated prompts, a lot of holding on, at one time for 35 minutes just to speak to a human! Eventually I reached one now not so enthusiastic agent, who told me that she had sent the incorrect package & that she was re-sending the correct one. To date I have heard NOTHING further, no call, no sms, no RAM courier, nothing. When I called Vodacom, they have no idea why but the upgrade was cancelled. It's the frustration of trying to locate a person, answering security questions over and over and holding on unnecessarily. VODACOM called me to upgrade, then cancelled the deal. Definitely not customer service in my opinion. A very frustrating experience.
106 replies
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