Gordon Harris Photographic
3.1|135 reviews
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RN
RADHAKRISHNAN N
1 reviews | Active since Member
03 May 2025, 09:22
Dissatisfied customer of GH photography
We took a photograph on 2 April 2025 at UCT after the graduation ceremony of my daughter. An application was filled and R200 was paid before the photos were taken. Upto now, we haven't received the photos. Several emails and phone calls were made but all in vain. No success. I lost R200. Dont believe them. They acknowledged the payment via email. Still no photos. What is the delay? No one knows. Most of the time they are not reachable. Big ****.
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Replies (174)Gordon Harris Photographic's replyOfficial
03 May 2025, 10:51Good day,
Sorry to hear that you had trouble reaching us. Please note that we have responded to your daughters’ emails. Our processing time is approximately 30 working days. According to our records, the digital images were sent to the email address provided on the order form on 01/05/2025 at 09:59 PM.
Kindly note that we were closed over the long weekend. If any attempts were made to contact us during that time, both our automated email reply and voicemail message would have indicated our closure.
If you would like the digital images to be sent to a different email address, please let us know and we will gladly resend them.
Sorry to hear that you had trouble reaching us. Please note that we have responded to your daughters’ emails. Our processing time is approximately 30 working days. According to our records, the digital images were sent to the email address provided on the order form on 01/05/2025 at 09:59 PM.
Kindly note that we were closed over the long weekend. If any attempts were made to contact us during that time, both our automated email reply and voicemail message would have indicated our closure.
If you would like the digital images to be sent to a different email address, please let us know and we will gladly resend them.
Best regards,
Gordon Harris Photographic's reply03 May 2025, 10:51
Official
Good day,
Sorry to hear that you had trouble reaching us. Please note that we have responded to your daughters’ emails. Our processing time is approximately 30 working days. According to our records, the digital images were sent to the email address provided on the order form on 01/05/2025 at 09:59 PM.
Kindly note that we were closed over the long weekend. If any attempts were made to contact us during that time, both our automated email reply and voicemail message would have indicated our closure.
If you would like the digital images to be sent to a different email address, please let us know and we will gladly resend them.
Sorry to hear that you had trouble reaching us. Please note that we have responded to your daughters’ emails. Our processing time is approximately 30 working days. According to our records, the digital images were sent to the email address provided on the order form on 01/05/2025 at 09:59 PM.
Kindly note that we were closed over the long weekend. If any attempts were made to contact us during that time, both our automated email reply and voicemail message would have indicated our closure.
If you would like the digital images to be sent to a different email address, please let us know and we will gladly resend them.
Best regards,
RN
RADHAKRISHNAN N's updateReviewer Update
03 May 2025, 11:11You are not speaking the truth. My daughter hasnot received any email images from you in her email address. Send it to my email address. rknair72@gmail.com
RN
RADHAKRISHNAN N's update03 May 2025, 11:11
Reviewer Update
You are not speaking the truth. My daughter hasnot received any email images from you in her email address. Send it to my email address. rknair72@gmail.com
Gordon Harris Photographic's replyOfficial
05 May 2025, 11:22Good Day,
As discussed via email, we’ve confirmed that the order was completed and sent on 1 May to the email address initially provided. We understand that you had access issues with that account. As requested, we resent the images on 3 May, to the new email provided. We appreciate your confirmation of receipt.We’re glad the matter has been resolved and would greatly appreciate it if you could consider updating your review.
Kind regards,
GHP
(Ref no: 2853299)
As discussed via email, we’ve confirmed that the order was completed and sent on 1 May to the email address initially provided. We understand that you had access issues with that account. As requested, we resent the images on 3 May, to the new email provided. We appreciate your confirmation of receipt.We’re glad the matter has been resolved and would greatly appreciate it if you could consider updating your review.
Kind regards,
GHP
(Ref no: 2853299)
Best regards,
Gordon Harris Photographic's reply05 May 2025, 11:22
Official
Good Day,
As discussed via email, we’ve confirmed that the order was completed and sent on 1 May to the email address initially provided. We understand that you had access issues with that account. As requested, we resent the images on 3 May, to the new email provided. We appreciate your confirmation of receipt.We’re glad the matter has been resolved and would greatly appreciate it if you could consider updating your review.
Kind regards,
GHP
(Ref no: 2853299)
As discussed via email, we’ve confirmed that the order was completed and sent on 1 May to the email address initially provided. We understand that you had access issues with that account. As requested, we resent the images on 3 May, to the new email provided. We appreciate your confirmation of receipt.We’re glad the matter has been resolved and would greatly appreciate it if you could consider updating your review.
Kind regards,
GHP
(Ref no: 2853299)
Best regards,