Terrible "ONLINE" delivery charges ... according to them its NOT an online order

on the website it says orders over R1000 have free delivery and its NOTTT MY FAULT that the items I ordered are NOTTTTT listed on your website 😡😡😡😡😡.... you are supposed to be responsible to find the stock and deliver to the customer even if they order it online ... your website is soooo DISORGANISED, unprofessional, ABSOLUTLEY terrible service in terms of items not available and money for delivery😡😡😡😡😡😡,... and according to this quote the delivery shouldnt be charged for as it's over R1000 .... and In your email you are stating that you charge for deliveries plus on WhatsApp you guys says its R350 if it's an order on WhatsApp.... and according to mine and EVERYONE I know' COMMON SENSE as well as the law and the consumer protection act ..... This ACTUALLY falls under an online order and .... this doesn't give you the right to ***** from a customer !!!!!😡😡😡😡😡😡😡😡 ..... also the area I live in is NOT a non metropolitan area and it's also NEAR Springfeild .... a place like MAKRO charges a maximum of R50 for delivery.... why cant you do the same when you are ALSO IN SPRINGFIELD AS WELL!!! 🙄🙄🙄😡😡😡😡😡😡 .... you guys are only OUT TO ***** THATS ALL !!!!! .... no other company online charges like this .... and i am buying online from MANYYY YEARS !!!! only If things ordered from overseas are you allowed to charge a DUTY AND CUSTOMS defending on what was bought !!!!!!