Bad quality of work/ uncertified customer

The customer service from this company is bad, after I bought a wood table from them beetles started coming out from the table this table was only with me a month now they are saying where i stay caused this. They are refusing to exchange or let alone refund me. They took the table saying they are going to fix it, it got worse the color I choose changed, the steel of the table seems like someone stepped on it while it was wet. The wood is dry not vanished like it was before. When I report about all this they saying there is nothing that they can do. And the person I am communicating with is Ashely. It’s unfortunate that they can accept your money and you must trusted that they will deliver only to find out that you should have went to a well known furniture store and bought your furniture there. Now I know and learned but it’s a hard peel to swallow especially after loosing R8500