Call centre provides incorrect information terrible service

I booked a flight via Gotogate.. was not able to travel, the airline placed my booking on hold for a year, on requesting to rebook I was informed that Gotogate cancelled my booking and requested a refund without my consent… after numerous phone calls and incorrect misleading information from their call centre I am still waiting for confirmation on my rebooking which expires in a week🤬🤬 very poor service