1 reviews | Active since Member
I have contacted GoToGate NUMEROUS times and they are copying and pasting the same nonsense email evrytime I submit my documents as instructed. I'm done with their runaround!
I’m extremely disappointed with my experience booking a Qatar Airways flexible ticket via GoToGate through Booking.com (Ref: OCWRXP). What should have been a simple date change turned into a stressful, expensive, and dangerous ordeal:
✅ I paid for a flexible ticket and received confirmation after requesting a date change (7 June → 1 June 2025).
❌ At check-in, Qatar Airways said my booking was invalid — no ticket found.
📞 I called Qatar Airways twice (as advised by GoToGate). They promised a payment link. No link ever arrived.
💳 I was forced to pay ZAR 5,730.00 directly to Qatar Airways on 1 June just to fly home.
💢 Booking.com and GoToGate kept redirecting me. No proper resolution. The website crashes every time I try to submit a formal complaint.
🔴 I suffer from claustrophobia and have a history of TIA (mini-stroke). I was assigned a middle seat between two sleeping passengers on the long-haul leg (Doha to JHB), despite my condition. No help, no support, no care.
💥 I demand: A full refund of the R5,730.00
A formal apology
Compensation for the emotional distress and medical risk
Fix your broken systems so this never happens again
This experience was completely unacceptable. I’ve already lodged a complaint with Qatar Airways and will escalate to consumer protection bodies if this is not resolved urgently.
Melany South Africa 🇿🇦 #GotogateComplaint #FlightFail #TravelResponsibly