GoToGate & Booking.com Caused Flight Chaos, Out-of-Pocket Charges & Medical Risk – Ref: OCWRXP

Item: Gotogate
Rating: 1
Author: Melany M

I have contacted GoToGate NUMEROUS times and they are copying and pasting the same nonsense email evrytime I submit my documents as instructed. I'm done with their runaround!

I’m extremely disappointed with my experience booking a Qatar Airways flexible ticket via GoToGate through Booking.com (Ref: OCWRXP). What should have been a simple date change turned into a stressful, expensive, and dangerous ordeal:

✅ I paid for a flexible ticket and received confirmation after requesting a date change (7 June → 1 June 2025).

❌ At check-in, Qatar Airways said my booking was invalid — no ticket found.

📞 I called Qatar Airways twice (as advised by GoToGate). They promised a payment link. No link ever arrived.

💳 I was forced to pay ZAR 5,730.00 directly to Qatar Airways on 1 June just to fly home.

💢 Booking.com and GoToGate kept redirecting me. No proper resolution. The website crashes every time I try to submit a formal complaint.

🔴 I suffer from claustrophobia and have a history of TIA (mini-stroke). I was assigned a middle seat between two sleeping passengers on the long-haul leg (Doha to JHB), despite my condition. No help, no support, no care.

💥 I demand: A full refund of the R5,730.00

A formal apology

Compensation for the emotional distress and medical risk

Fix your broken systems so this never happens again

This experience was completely unacceptable. I’ve already lodged a complaint with Qatar Airways and will escalate to consumer protection bodies if this is not resolved urgently.