Disappointed in respones and time frame

Ive recently visit the spa for a 2 nights stay, after check out, myself and family drove back to cpt, as soon as we got home I called the reception got through to Emma Informing her that my son has left his watch there that was long before the new visiting started, she promised that she will call took my number as well as room number. She never called that day, my question did she ever ask the house aid, the next morning I called she was not available but I was informed she emailed me , I responded there is no email the guys said check ur spams which I did, nothing

He ask for details I gave it 5 minutes later bear I mind the next oh sorry the house aid said they got nothing

They so unprofessional, the Sharon email sorry they didnt find anything close case

Like really now is that howu treated ur guest

Im disgusted at the behavior

I informed them we forget it there

Please check the rooms