A lesson in poor customer service by Gounden’s Fourways

Despite all the negative reviews of Gounden’s Fourways on the social media foodie groups, I continued to support them, even if only for their chip cheese rot, which is half decent and properly sized for the money - think Sunrise Chip n Ranch at Jhb prices. Tonight, I literally had my fill with them though and will never again support them. My wife phoned through a takeaway order, which was taken presumably by the owner of the shop, who said that he would phone through the order to the store and that I could be there in 25 mins to collect. I arrived in time and was told that the mutton breyani that my wife ordered was now sold out and that she should choose veg or chicken breyani instead and take that with the rest of our order, which was ready. No call to my wife, to inform her of the issue, no apology to me, no please accept our apologies and take a veg, or chicken breyani on the house from us - nothing. A lesson by them, in how not to deal with customers instead. Needless to say, I left the store without buying a thing and certainly won’t be back.