Biggest **** regarding Schengen Visa Applications

If I could give a lower rating, I would have given a 0. This company is the biggest **** I have ever experienced in my life, and I am already over 65 years old. Me and my wife has booked a MSC cruise trip with Spain being our entry to Europe. Upon surfing the internet for a company that would be able to facilitate our Schengen application to Spain, we found the following website https//: apply.ivs.us. Initially the experience seemed fine, and we completed the detail on their web pages. Their website at various places indicated that the process would be seamless and speedy. When we got to the point of Checkout, we noticed that the fee is $319 per person, way more than what we saw on other sites. They also clearly indicated that if we cancel the process our money will be refunded. It was much higher that what the web is indicated what a Schengen Visa to Spain would cost, but because of the marketing garbage we believed the more expensive price will be giving us a fantastic and speedy service. They took our money within a minute. What a DISASTEROUS experience. We heard nothing from this organization for a week. I then requested feedback via their specific link. We only received a message indicating that an agent will contact us within 24 hours. Never happened. Two days later I investigated other options and found another organization to facilitate and found one. I then informed this GovAssist to cancel my application process and refund my money. Then I quickly received response that my process has already started. I did ask more than once that the process be cancelled and my money to be refunded. At a point I received response that my process is too far down the line and that my money cannot be refunded. As they indicate that they are in progress, I have not yet received a confirmation date for appointment, two weeks after I app****. Therefore, to all Schengen Visa applicants - AVOID THIS ****MING ORGANIZATION. Once your application is entered, you start communication either with a brainless *****, or a BOT.