Useless service

Pathetic service and the worst part is that you cannot complain to the Doctor as he will charge you a consultation fee if you want to see him to complain.

I had visited the practice during the later part of December 2019 and paid cash. After paying I was advised that I cannot get an invoice / statement now as it takes 3 working days. The lady who does the statements said I should come back after 3 days, I had then asked her to email it to me. More than a week goes by and then i receive my statement but the lady had got the ICD codes wrong on the statement. I then call in for them to rectify but i was then told that the lady who does the statements is not there and i must call in tomorrow. I then ask to speak to the doctor to resolve however I was advised that Doctor does not take personal calls. After me telling them that this is not a personal call, they then advised that doctor does not speak to patients on the phone. After numerous calls, I eventually get a statement from this practice (which I am hoping is now correct).

This is the first time I have heard of a place that do not give you a statement / invoice immediately, this is my right to get a statement / invoice for services which I have paid for. After me emailing Doctor to complain, he still does not respond.