NR
Nitesh R
Active since Jul 2019
2
Reviews
0
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Reviews
2 reviews76 months ago
Useless service
Pathetic service and the worst part is that you cannot complain to the Doctor as he will charge you a consultation fee if you want to see him to complain. I had visited the practice during the later part of December 2019 and paid cash. After paying I was advised that I cannot get an invoice / statement now as it takes 3 working days. The lady who does the statements said I should come back after 3 days, I had then asked her to email it to me. More than a week goes by and then i receive my statement but the lady had got the ICD codes wrong on the statement. I then call in for them to rectify but i was then told that the lady who does the statements is not there and i must call in tomorrow. I then ask to speak to the doctor to resolve however I was advised that Doctor does not take personal calls. After me telling them that this is not a personal call, they then advised that doctor does not speak to patients on the phone. After numerous calls, I eventually get a statement from this practice (which I am hoping is now correct). This is the first time I have heard of a place that do not give you a statement / invoice immediately, this is my right to get a statement / invoice for services which I have paid for. After me emailing Doctor to complain, he still does not respond.
0 replies
81 months ago
Poor customer services
thHi, I am currently a Multichoice viewer with a Full Package, Indian Package and two extra views. On the 19 Aug, I had experienced issues with my extra view and attempted to contact their call centre to resolve. After spending some time on the call trying to troubleshoot my issue, i was advised that it may be a connection issue and that i need to get an installer in to view my connection. I got the installer in on the 20th who confirmed that my connection is correct and that my extra view may not be connected. I called the call centre again on the 20th who had advised that Multichoice is going through a system upgrade and what is needed is for them to resend the signal to my home however this cannot be done whilst the system is down. They had advised my to call back on the 21st (7am) as the system will be back up. I called on the 21st at 7:30am and was further advised that the system is still not back and that I must call at 17:00pm on the 21st as it will be back up. I called again at 17:30pm on the 21st and was advised that the system is still not resolved and that I must call at 7am on 22nd. I called again and to my disatisfaction, was advised that the system is no back and that I must call in at 17:00. I emailed the help email address to find out if i will be credited for this as i am now paying for something i do not have however I was advised that there is nothing they or I can do and that i just have to wait. Can I please get someone Senior in customer relations to give me a call back
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