Where is my order or refund for #144612 placed in July 2021?

I placed an order for outdoor cameras in July 2021. I received a notice to say that the camera is out of stock and I should provide my banking details for re-imbur*****t. I have since sent many emails and whatsapp messages and have not received my refund. I will never use them again and sincerely hope to receive my refund soonest as it is now mid November! Who in this day and age can afford to lose R1000???