Grabitall - almost a year later without delivery or refund!

I placed an order (#14462) in July 2021. Received the below response in August.

“Hi troy, Sincere apologies for the extreme delays. I will do a follow up with our finance team as to the progress refunds. Once I have feedback, I will revert. Kind regards, Coburn” I have never received my goods, after many months, they offered me a store credit which I refused as I had found a similar deal from another provider and requested a refund. To date, no replies to my emails and no refund yet their website states the below: At grabitall expect the most dedicated and reliable customer service agents in the game! Implementing a multichannel service strategy – through web; email & socials – allows us to bring the service to you by resolving your issues wherever you may query them. If you want fast answers and quick explanations take a look at our FAQ’s – it is filled with hints and tips that will help you navigate the site and grabitall processes. Customer service operation hours Mon-Fri : 08:00 – 17:00.