Grabitall order I paid for and never received it!

My latest update regarding items I purchased from Grabitall in July 2021, never received them and yet to get a reply to my ongoing emails since November 2021 despite their acknowledging fault. See below:

To: Coburn, Grabitall, consumer Grabitall and Coburn The last reply was on the 24th November 2021 as per below! Worst customer service ever experienced! Please just return my cash for the item I purchased and never received from July 2021. You yourself acknowledge this below! Coburn van der Schyff <help@grabitall.co.za> Wed, 24 Nov 2021, 12:13

to Grabitall, me Hi troy, Sincere apologies for the extreme delays I will do a follow up with our finance team as to the progress refunds. Once I have feedback, I will revert. Kind regards, Coburn van der Schyff