NO RESPONSE W.R.T. REFUND REQUEST

BAD, BAD, BAD!!! I have placed orders in the past with no problems. But on 23 December I placed and paid for an order. On their system it still shows as "being processed". Since it's taking so long I decided to cancel the order - as per their rules you can cancel while it's still in processing. But I have sent numerous e-mails, whatsapp messages, facebook messanger messages, etc, but no reply. All I get is the automated response. You can't phone them either; it's also an automated response telling you so send an email. I am VERY disappointed in their lack of service and response. I JUST WANT MY MONEY BACK!!!