GA
Gralin Auto
Unclaimed Business
GA
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
100Very Likely
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
3|4 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRJ
Rowen Jägers
1 reviews | Active since Jan 2020
23 Oct 2025, 16:59
Gralin Auto - Get a reputable company to review any vehicle from them before you purchase.
Poorest service! I purchased a Volkswagen polo from Graham and then had a head gasket go after tests were done at Silverton radiators. Eventually I canceled the deal and theh car was returned. I then purchased a Hyundai Grand I10, but before doing so, I test drove it. Jarred, the owners son, handed me the keys and I took it for a drive. When I returned, I advised Jarred the clutch could be faulty as te gears are sticky and the hand break felt loose. He said he would address this with David, the salesman. This was never done. The vehicle was delivered to EL and this is when the issues started. The car struggled to go into neutral every morning and we booked it into car service city. They advised the clutch cable had been adjusted to its max and that it had to be replaced. Our warranty refused to cover it and I then contacted Gralin. Graham advised he wont pay for it even though the issue was raised with Jarred that didnt raise the concerns with the salesman. If you want serious problems, purchase a car from Gralin Auto. David will go above and beyond for you, if only the owners had the same view. Graham, you wont respond to this but people will never stop hearing from me. Your son needs to learn the importance of word of mouth, perhaps you should too. A little goes a long way. I hope to hear from you in some way or another. The only vehicle I havent had problems with is the Hilux that I bought through you, but not from you. This makes a person wonder as to what else you hide on your stand.
Helpful (0)
|Replies (0)RJ
Rowen Jägers
1 reviews | Active since Jan 2020
23 Oct 2025, 16:59
Gralin Auto - Get a reputable company to review any vehicle from them before you purchase.
Poorest service! I purchased a Volkswagen polo from Graham and then had a head gasket go after tests were done at Silverton radiators. Eventually I canceled the deal and theh car was returned. I then purchased a Hyundai Grand I10, but before doing so, I test drove it. Jarred, the owners son, handed me the keys and I took it for a drive. When I returned, I advised Jarred the clutch could be faulty as te gears are sticky and the hand break felt loose. He said he would address this with David, the salesman. This was never done. The vehicle was delivered to EL and this is when the issues started. The car struggled to go into neutral every morning and we booked it into car service city. They advised the clutch cable had been adjusted to its max and that it had to be replaced. Our warranty refused to cover it and I then contacted Gralin. Graham advised he wont pay for it even though the issue was raised with Jarred that didnt raise the concerns with the salesman. If you want serious problems, purchase a car from Gralin Auto. David will go above and beyond for you, if only the owners had the same view. Graham, you wont respond to this but people will never stop hearing from me. Your son needs to learn the importance of word of mouth, perhaps you should too. A little goes a long way. I hope to hear from you in some way or another. The only vehicle I havent had problems with is the Hilux that I bought through you, but not from you. This makes a person wonder as to what else you hide on your stand.
0
Replies (0)RJ
Rowen Jägers
1 reviews | Active since Jan 2020
23 Oct 2025, 13:53
***kest service!
I purchased a Volkswagen polo from Graham and then had a head gasket go after tests were done at Silverton radiators. Eventually I canceled the deal and theh car was returned. I then purchased a Hyundai Grand I10, but before doing so, I test drove it. Jarred, the owners son, handed me the keys and I took it for a drive. When I returned, I advised Jarred the clutch could be faulty as te gears are sticky and the hand break felt loose. He said he would address this with David, the salesman. This was never done. The vehicle was delivered to EL and this is when the issues started. The car struggled to go into neutral every morning and we booked it into car service city. They advised the clutch cable had been adjusted to its max and that it had to be replaced. Our warranty refused to cover it and I then contacted Gralin. Graham advised he wont pay for it even though the issue was raised with a very *********** individual that didnt raise the concerns with the salesman. If you want ****, purchase a car from Gralin Auto. David will go above and beyond for you, if only the owners had the same view. Graham, you wont respond to this but people will never stop hearing from me. Your son needs to learn the importance of word of mouth, perhaps you should too. A little goes a long way. I hope to hear from you in some way or another. Theh only vehicle I havent had problems with is the Hilux that I bought through you, but not from you. This makes a person wonder as to what else you hide on your stand.
Helpful (0)
|Replies (0)RJ
Rowen Jägers
1 reviews | Active since Jan 2020
23 Oct 2025, 13:53
***kest service!
I purchased a Volkswagen polo from Graham and then had a head gasket go after tests were done at Silverton radiators. Eventually I canceled the deal and theh car was returned. I then purchased a Hyundai Grand I10, but before doing so, I test drove it. Jarred, the owners son, handed me the keys and I took it for a drive. When I returned, I advised Jarred the clutch could be faulty as te gears are sticky and the hand break felt loose. He said he would address this with David, the salesman. This was never done. The vehicle was delivered to EL and this is when the issues started. The car struggled to go into neutral every morning and we booked it into car service city. They advised the clutch cable had been adjusted to its max and that it had to be replaced. Our warranty refused to cover it and I then contacted Gralin. Graham advised he wont pay for it even though the issue was raised with a very *********** individual that didnt raise the concerns with the salesman. If you want ****, purchase a car from Gralin Auto. David will go above and beyond for you, if only the owners had the same view. Graham, you wont respond to this but people will never stop hearing from me. Your son needs to learn the importance of word of mouth, perhaps you should too. A little goes a long way. I hope to hear from you in some way or another. Theh only vehicle I havent had problems with is the Hilux that I bought through you, but not from you. This makes a person wonder as to what else you hide on your stand.
0
Replies (0)JM
Jo-Anne Muir
1 reviews | Active since Jan 2020
3 Jul 2025, 14:23
Review
Gralin Auto most friendly and trustworthy, thank you for all your support and help getting my daughter a vehicle. Highly recommend you to anyone looking for a vehicle.
Helpful (0)
|Replies (0)JM
Jo-Anne Muir
1 reviews | Active since Jan 2020
3 Jul 2025, 14:23
Review
Gralin Auto most friendly and trustworthy, thank you for all your support and help getting my daughter a vehicle. Highly recommend you to anyone looking for a vehicle.
0
Replies (0)EL
Edmund L
1 reviews | Active since Jan 2020
11 Dec 2024, 16:23
avoid buying from this place.
Please do not buy any vehicles for this place. I bought a Ford Fiesta ST from them and few months later my motor lights comes on and booked the vehicle in for repair and the report below where the finding on the vehicle. This is shocking and to add to this they "serviced" the vehicle and if you look at the report the things they missed are scary. Checked the cooling system for the source of the coolant loss - found the coolant hose from the turbocharger return hose has a missing fitting and has been temporarily repaired to get the vehicle driving again. Also found the expansion bottle to have deep cracks present. The hose that has been used to temporarily repair the vehicle is not sealing correctly and it is highly recommended that this hose be replaced along with the expansion bottle and cap. Removed and replaced the expansion bottle. Removed and replaced the expansion bottle cap. . Removed and replaced the coolant hose from the turbocharger to the expansion bottle. Do not buy any vehicles from this place please the after sales is more shocking they do not reply on mails and calls made with big promises which they do not deliver on!
Helpful (0)
|Replies (0)EL
Edmund L
1 reviews | Active since Jan 2020
11 Dec 2024, 16:23
avoid buying from this place.
Please do not buy any vehicles for this place. I bought a Ford Fiesta ST from them and few months later my motor lights comes on and booked the vehicle in for repair and the report below where the finding on the vehicle. This is shocking and to add to this they "serviced" the vehicle and if you look at the report the things they missed are scary. Checked the cooling system for the source of the coolant loss - found the coolant hose from the turbocharger return hose has a missing fitting and has been temporarily repaired to get the vehicle driving again. Also found the expansion bottle to have deep cracks present. The hose that has been used to temporarily repair the vehicle is not sealing correctly and it is highly recommended that this hose be replaced along with the expansion bottle and cap. Removed and replaced the expansion bottle. Removed and replaced the expansion bottle cap. . Removed and replaced the coolant hose from the turbocharger to the expansion bottle. Do not buy any vehicles from this place please the after sales is more shocking they do not reply on mails and calls made with big promises which they do not deliver on!
0
Replies (0)EL
Edmund L
1 reviews | Active since Jan 2020
11 Dec 2024, 15:57
Do not buy from them
Please do not buy any vehicles form this place. They lie about the service they action on the vehicles they are selling and the repair work they do are doddy! Below is the quote on a vehicle I have purchased from them which was "serviced" by them. Checked the cooling system for the source of the coolant loss - found the coolant hose from the turbocharger return hose has a missing fitting and has been temporarily repaired to get the vehicle driving again. Also found the expansion bottle to have deep cracks present. The hose that has been used to temporarily repair the vehicle is not sealing correctly and it is highly recommended that this hose be replaced along with the expansion bottle and cap. Removed and replaced the expansion bottle. Removed and replaced the expansion bottle cap. . Removed and replaced the coolant hose from the turbocharger to the expansion bottle.
Helpful (0)
|Replies (0)EL
Edmund L
1 reviews | Active since Jan 2020
11 Dec 2024, 15:57
Do not buy from them
Please do not buy any vehicles form this place. They lie about the service they action on the vehicles they are selling and the repair work they do are doddy! Below is the quote on a vehicle I have purchased from them which was "serviced" by them. Checked the cooling system for the source of the coolant loss - found the coolant hose from the turbocharger return hose has a missing fitting and has been temporarily repaired to get the vehicle driving again. Also found the expansion bottle to have deep cracks present. The hose that has been used to temporarily repair the vehicle is not sealing correctly and it is highly recommended that this hose be replaced along with the expansion bottle and cap. Removed and replaced the expansion bottle. Removed and replaced the expansion bottle cap. . Removed and replaced the coolant hose from the turbocharger to the expansion bottle.
0
Replies (0)TvdH
Talitha van den Heever
1 reviews | Active since Jan 2020
21 Dec 2022, 09:51
***ist customer service
Worst customer service. I was there with my husband, the sales person, Wayne Potgieter made as if I, as woman, didn't exhist. I greeted him, he didn't greet back and when I spoke, he interrupted me more than once. We were interested in a bakkie, and no way I would purchase a vehicle there, as clearly they do not respect woman.
Helpful (0)
|Replies (0)TvdH
Talitha van den Heever
1 reviews | Active since Jan 2020
21 Dec 2022, 09:51
***ist customer service
Worst customer service. I was there with my husband, the sales person, Wayne Potgieter made as if I, as woman, didn't exhist. I greeted him, he didn't greet back and when I spoke, he interrupted me more than once. We were interested in a bakkie, and no way I would purchase a vehicle there, as clearly they do not respect woman.
0
Replies (0)AH
Antwan H
1 reviews | Active since Jan 2020
3 Jun 2022, 07:22
Issue, repairs and bad communication skills
I bought a 2012 Model Volkswagen Comfort line from Gralin auto Last year June 2021. Super excited and sad as i had to let my Citi Golf 1.6 go with 300 000km on the clock - great service and was a awesome car. After i sold my car and paid Gralin Auto already about 75% of the value of the new car im am getting from them, I was confronted with a shock - they said that the aircon pump was faulty and had to be replaced this was the Friday. So i had to now make due without a car for the entire weekend - Luckily they gave me a loan car, great stuff very happy. On the Wednesday the 9th of June 2021 - i collected my card and was super excited. After the inspection and they contract i signed - they marked everything was 100% on the car. as i got in my card it took me 10 minutes to turn the key in the ignition, eventualy i got the key turned and card was on, upon pulling away the car cracked like i was pulling away with the handbreak up. It was late and had to pick my fiance up from work with our new car which we saved for and bought cash. The next day at work i contacted Tamlyn and notified her of the problems i occurred with the first day of having my car. Firstly the ignition, secondly the car cracking whilst pulling away thirdly a beeping sound coming from the engine and fourth the breaks was making a noise. Tamlyn arranged for the car to be collected at my work place and was taken in and had to get a loan car again. Car came back cracking sound was gone ignition was still not right, the breaks still making a noise and the beeping sound from the engine was still there. After i complained again they came to collect again. This time they fixed the ignition and had to replace the water pump as that was the beeping sound coming from the engine. this is all with in 2 weeks of me buying the car. Anyway in July i picked up heavy vibration on my steering wheel and contacted them immediately, Craig the sales manager from Gralin Auto said i must drop the car someone will take us home and sort this out. i had plans of going to George. Anyway the car went it and the inner CV joint was busy tearing off and was replaced - got the car was perfect again, Also the one tired was almost a slick and couldn't hold pressure as there was cracks in the tire - took a chance contacted Craig he said they dont cover - Also note this was marked in inspection as 100%. i had to replace a tire was R1200. In October i took my car to Break Center and Gralin auto said they dont cover breaks as it is wear and tear but the breaks was making a sound the day a bought the car. The break pads and the disc had to be replaced also a rod in one of the break caliber was faulty and needed replacing as well, this cost me R 3789.00 out of my pocket. In December i was to be in George for a company event i had arranged in Glentana, but my one front light went out so i went to a local guy i know Neville of Automotive Advantage who assisted me with new lights - whilst i was there he dead a health check on my car, on which the following was found, The alarm was not active, the passenger airbag wasn't active, the driver safety belt wasn't active and my defoggers in the back window wasn't working. I said ill deal with Gralin Auto when i come back from George. Upon my return i messaged the Owner Graham Smith and told him regarding this after several messages to Craig with no reply, Graham said he will sort it out. Time went on didn't hear anything. The one day in January it was extremely hot in Port Elizabeth and when me and my Fiance went to Bay West Mall, the cracking sound re-appeared again. So i went back to all the invoices of the repairs that was done on the car and a shocking discovery was found left on one of the invoices as a "Note" Chassis not straight due to accident!! - before i purchased the car i had asked Craig was the car in an accident he said NO!! So i contacted Graham again he said come and drop the car buy them - i dropped it and mention regarding the alarm,airbag, defogger and safety belt - apparently the computer only needed to be reset and everything was active as per Neville at Automotive Advantage - Great service from Neville would recommend him to anyone. after that the car went to a body shop - according to the same person that left the note he confirmed that chassis is not bent!! confusing. anyway they did some touch ups on the card regarding rust, which they did before selling the car to me the car was sprayed. and there was rust marks on the edges of the bonnet. Got the car back all was in order. on the 25th of April 2022 5 days before my wedding a felt a major vibration on my steering wheel again and the car was shaking. couldnt drive faster than 60KM - Spoke to Graham and Craig again - they said i should drop by them and they will drop by Neville at Auto Advantage - later the afternoon got a call from Neville. He said the side shaft is gone there is play on the left but not the right. and had to be replaced. Okay i asked Craig if they can assist with the repair ill even do 50% of the repair. Craig said he will find out from Graham. Later the day got a call from Neville and said that he can get me an original Side shaft and the outer and inner CV joint together for R3860 and for installation R350 to a total of R4210 - he then asked me who is paying because he was told by Graham they wont cover it. Neither Craig or Graham contacted me and told me this i had to find it out from Neville. I had to pay that amount 2 days now before my wedding and that money was to be allocated to my wedding, i had to loan money from my father to do last minute payments as my wedding i paid in cash as well. The fact is with all the listed issues on top and i had to dish out these amounts. I would like to get my R4210 back that i can settle with my father. There is still some issues with the car that i havent even mentioned in this complaint. Its extremely poor in these times to not look after your customer, i know i am a Branch Manager at Incredible Connection and we make sure that we give the best service from my store towards my customers. I really wish that this would have gone more smoothly but the its almost a year and with in a year of owning this car the car has been up and down with repairs for more than 2 months between, R&A Mechanics, Automotive Advantage, HIQ, Break Center, Gralin Auto, Finn Auto Repairs, Rim doctor - the list goes on. all i want is to be refund the R4210 that came at the most inconvenient time.
Helpful (0)
|Replies (0)AH
Antwan H
1 reviews | Active since Jan 2020
3 Jun 2022, 07:22
Issue, repairs and bad communication skills
I bought a 2012 Model Volkswagen Comfort line from Gralin auto Last year June 2021. Super excited and sad as i had to let my Citi Golf 1.6 go with 300 000km on the clock - great service and was a awesome car. After i sold my car and paid Gralin Auto already about 75% of the value of the new car im am getting from them, I was confronted with a shock - they said that the aircon pump was faulty and had to be replaced this was the Friday. So i had to now make due without a car for the entire weekend - Luckily they gave me a loan car, great stuff very happy. On the Wednesday the 9th of June 2021 - i collected my card and was super excited. After the inspection and they contract i signed - they marked everything was 100% on the car. as i got in my card it took me 10 minutes to turn the key in the ignition, eventualy i got the key turned and card was on, upon pulling away the car cracked like i was pulling away with the handbreak up. It was late and had to pick my fiance up from work with our new car which we saved for and bought cash. The next day at work i contacted Tamlyn and notified her of the problems i occurred with the first day of having my car. Firstly the ignition, secondly the car cracking whilst pulling away thirdly a beeping sound coming from the engine and fourth the breaks was making a noise. Tamlyn arranged for the car to be collected at my work place and was taken in and had to get a loan car again. Car came back cracking sound was gone ignition was still not right, the breaks still making a noise and the beeping sound from the engine was still there. After i complained again they came to collect again. This time they fixed the ignition and had to replace the water pump as that was the beeping sound coming from the engine. this is all with in 2 weeks of me buying the car. Anyway in July i picked up heavy vibration on my steering wheel and contacted them immediately, Craig the sales manager from Gralin Auto said i must drop the car someone will take us home and sort this out. i had plans of going to George. Anyway the car went it and the inner CV joint was busy tearing off and was replaced - got the car was perfect again, Also the one tired was almost a slick and couldn't hold pressure as there was cracks in the tire - took a chance contacted Craig he said they dont cover - Also note this was marked in inspection as 100%. i had to replace a tire was R1200. In October i took my car to Break Center and Gralin auto said they dont cover breaks as it is wear and tear but the breaks was making a sound the day a bought the car. The break pads and the disc had to be replaced also a rod in one of the break caliber was faulty and needed replacing as well, this cost me R 3789.00 out of my pocket. In December i was to be in George for a company event i had arranged in Glentana, but my one front light went out so i went to a local guy i know Neville of Automotive Advantage who assisted me with new lights - whilst i was there he dead a health check on my car, on which the following was found, The alarm was not active, the passenger airbag wasn't active, the driver safety belt wasn't active and my defoggers in the back window wasn't working. I said ill deal with Gralin Auto when i come back from George. Upon my return i messaged the Owner Graham Smith and told him regarding this after several messages to Craig with no reply, Graham said he will sort it out. Time went on didn't hear anything. The one day in January it was extremely hot in Port Elizabeth and when me and my Fiance went to Bay West Mall, the cracking sound re-appeared again. So i went back to all the invoices of the repairs that was done on the car and a shocking discovery was found left on one of the invoices as a "Note" Chassis not straight due to accident!! - before i purchased the car i had asked Craig was the car in an accident he said NO!! So i contacted Graham again he said come and drop the car buy them - i dropped it and mention regarding the alarm,airbag, defogger and safety belt - apparently the computer only needed to be reset and everything was active as per Neville at Automotive Advantage - Great service from Neville would recommend him to anyone. after that the car went to a body shop - according to the same person that left the note he confirmed that chassis is not bent!! confusing. anyway they did some touch ups on the card regarding rust, which they did before selling the car to me the car was sprayed. and there was rust marks on the edges of the bonnet. Got the car back all was in order. on the 25th of April 2022 5 days before my wedding a felt a major vibration on my steering wheel again and the car was shaking. couldnt drive faster than 60KM - Spoke to Graham and Craig again - they said i should drop by them and they will drop by Neville at Auto Advantage - later the afternoon got a call from Neville. He said the side shaft is gone there is play on the left but not the right. and had to be replaced. Okay i asked Craig if they can assist with the repair ill even do 50% of the repair. Craig said he will find out from Graham. Later the day got a call from Neville and said that he can get me an original Side shaft and the outer and inner CV joint together for R3860 and for installation R350 to a total of R4210 - he then asked me who is paying because he was told by Graham they wont cover it. Neither Craig or Graham contacted me and told me this i had to find it out from Neville. I had to pay that amount 2 days now before my wedding and that money was to be allocated to my wedding, i had to loan money from my father to do last minute payments as my wedding i paid in cash as well. The fact is with all the listed issues on top and i had to dish out these amounts. I would like to get my R4210 back that i can settle with my father. There is still some issues with the car that i havent even mentioned in this complaint. Its extremely poor in these times to not look after your customer, i know i am a Branch Manager at Incredible Connection and we make sure that we give the best service from my store towards my customers. I really wish that this would have gone more smoothly but the its almost a year and with in a year of owning this car the car has been up and down with repairs for more than 2 months between, R&A Mechanics, Automotive Advantage, HIQ, Break Center, Gralin Auto, Finn Auto Repairs, Rim doctor - the list goes on. all i want is to be refund the R4210 that came at the most inconvenient time.
0
Replies (0)