AH
Antwan H
Active since Sep 2018
5
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Reviews
5 reviews41 months ago
R 2000 excess fee of R 2599 claim
I recently had a surge go through my house hold on the 3rd December 2022 - damaging my graphics card and my Microwave. I logged the claim with my Insurance Discovery which has always be on point within 3 to 4 working days my previous claims was paid out or replaced and my excess fee was R500. After i logged my claim i had to follow up myself as the consultant assigned to my claim number was worthless as there was no attempt to assist me. Eventually got hold of someone and that said that they would have the goods collected and sent to Chata Tech for damages assessment - bear in mind i have already taken my goods to be assessed to Incredible Connection an was declared uneconomical to repair - i forwarded the damage report with the replacement quotes to the agent and was told it will go to Chata tech - it took Chata tech 4 days to tell them that the damage on the card was wear and tear card is 2 years old - Microwave was approved for surge damage After having to phone again to follow up on my claim - i was told that the Microwave has been approved to be replaced through Kloppers for R 2599 etc, the shock was they telling me the access fee is R 2000 - how does a insurance company justify that amount?? The new unit is R 2599 and the excess fee is R 2000 - this is ridiculous how does that even make sense?? My entire house electrical appliance has surge protectors on them, but with load shedding the surges still slip through the cracks and damages your units. So now i have to pay and excess amount thats basically the price of the microwave to have it repaired!! Is it not the idea of insurance to have it that you dont have to be burdened with huge loss that you pay a company to ensure your goods are secured. I pay my insurance every month and now that i reach out to them for help they are basically telling me ***** you. R 2000 excess for a R 2599 Microwave replacement - i am lost for words. My mother had a claim on her car the other day of R 28 000 in damages her excess amount was R 2500 that makes more sense. I have decided that they can pay the money thats left of the R 2599 in my account which is R 599 after they take the R 2000 excess. I am lost for words
132 replies
47 months ago
Issue, repairs and bad communication skills
I bought a 2012 Model Volkswagen Comfort line from Gralin auto Last year June 2021. Super excited and sad as i had to let my Citi Golf 1.6 go with 300 000km on the clock - great service and was a awesome car. After i sold my car and paid Gralin Auto already about 75% of the value of the new car im am getting from them, I was confronted with a shock - they said that the aircon pump was faulty and had to be replaced this was the Friday. So i had to now make due without a car for the entire weekend - Luckily they gave me a loan car, great stuff very happy. On the Wednesday the 9th of June 2021 - i collected my card and was super excited. After the inspection and they contract i signed - they marked everything was 100% on the car. as i got in my card it took me 10 minutes to turn the key in the ignition, eventualy i got the key turned and card was on, upon pulling away the car cracked like i was pulling away with the handbreak up. It was late and had to pick my fiance up from work with our new car which we saved for and bought cash. The next day at work i contacted Tamlyn and notified her of the problems i occurred with the first day of having my car. Firstly the ignition, secondly the car cracking whilst pulling away thirdly a beeping sound coming from the engine and fourth the breaks was making a noise. Tamlyn arranged for the car to be collected at my work place and was taken in and had to get a loan car again. Car came back cracking sound was gone ignition was still not right, the breaks still making a noise and the beeping sound from the engine was still there. After i complained again they came to collect again. This time they fixed the ignition and had to replace the water pump as that was the beeping sound coming from the engine. this is all with in 2 weeks of me buying the car. Anyway in July i picked up heavy vibration on my steering wheel and contacted them immediately, Craig the sales manager from Gralin Auto said i must drop the car someone will take us home and sort this out. i had plans of going to George. Anyway the car went it and the inner CV joint was busy tearing off and was replaced - got the car was perfect again, Also the one tired was almost a slick and couldn't hold pressure as there was cracks in the tire - took a chance contacted Craig he said they dont cover - Also note this was marked in inspection as 100%. i had to replace a tire was R1200. In October i took my car to Break Center and Gralin auto said they dont cover breaks as it is wear and tear but the breaks was making a sound the day a bought the car. The break pads and the disc had to be replaced also a rod in one of the break caliber was faulty and needed replacing as well, this cost me R 3789.00 out of my pocket. In December i was to be in George for a company event i had arranged in Glentana, but my one front light went out so i went to a local guy i know Neville of Automotive Advantage who assisted me with new lights - whilst i was there he dead a health check on my car, on which the following was found, The alarm was not active, the passenger airbag wasn't active, the driver safety belt wasn't active and my defoggers in the back window wasn't working. I said ill deal with Gralin Auto when i come back from George. Upon my return i messaged the Owner Graham Smith and told him regarding this after several messages to Craig with no reply, Graham said he will sort it out. Time went on didn't hear anything. The one day in January it was extremely hot in Port Elizabeth and when me and my Fiance went to Bay West Mall, the cracking sound re-appeared again. So i went back to all the invoices of the repairs that was done on the car and a shocking discovery was found left on one of the invoices as a "Note" Chassis not straight due to accident!! - before i purchased the car i had asked Craig was the car in an accident he said NO!! So i contacted Graham again he said come and drop the car buy them - i dropped it and mention regarding the alarm,airbag, defogger and safety belt - apparently the computer only needed to be reset and everything was active as per Neville at Automotive Advantage - Great service from Neville would recommend him to anyone. after that the car went to a body shop - according to the same person that left the note he confirmed that chassis is not bent!! confusing. anyway they did some touch ups on the card regarding rust, which they did before selling the car to me the car was sprayed. and there was rust marks on the edges of the bonnet. Got the car back all was in order. on the 25th of April 2022 5 days before my wedding a felt a major vibration on my steering wheel again and the car was shaking. couldnt drive faster than 60KM - Spoke to Graham and Craig again - they said i should drop by them and they will drop by Neville at Auto Advantage - later the afternoon got a call from Neville. He said the side shaft is gone there is play on the left but not the right. and had to be replaced. Okay i asked Craig if they can assist with the repair ill even do 50% of the repair. Craig said he will find out from Graham. Later the day got a call from Neville and said that he can get me an original Side shaft and the outer and inner CV joint together for R3860 and for installation R350 to a total of R4210 - he then asked me who is paying because he was told by Graham they wont cover it. Neither Craig or Graham contacted me and told me this i had to find it out from Neville. I had to pay that amount 2 days now before my wedding and that money was to be allocated to my wedding, i had to loan money from my father to do last minute payments as my wedding i paid in cash as well. The fact is with all the listed issues on top and i had to dish out these amounts. I would like to get my R4210 back that i can settle with my father. There is still some issues with the car that i havent even mentioned in this complaint. Its extremely poor in these times to not look after your customer, i know i am a Branch Manager at Incredible Connection and we make sure that we give the best service from my store towards my customers. I really wish that this would have gone more smoothly but the its almost a year and with in a year of owning this car the car has been up and down with repairs for more than 2 months between, R&A Mechanics, Automotive Advantage, HIQ, Break Center, Gralin Auto, Finn Auto Repairs, Rim doctor - the list goes on. all i want is to be refund the R4210 that came at the most inconvenient time.
0 replies
57 months ago
American Swiss (2 month waiting period!!!!!!!!)
On the 31st of March 2021 i bought myself a Tempo watch for R699 - not expensive just a nice looking watch. On the the 27th of May 2021, my watch got hooked on my jacket and the strap came loose and lost the pin in the process - so i take it to American Swiss Walmer Park Shopping Centre - very nice lady assisted me and told me it can take up to 8 Weeks for the repair, at first i didn't hear her right and had to ask if that was correct the time frame given to me, she replied yes. she proceeded to offer me an alternative solution a repair center with a local company in Port Elizabeth i agreed of-course - 2nd June 2021 unit came back the local company didn't have the correct pin to complete the repair ( take note this isn't really a repair merely a pin needs to be replaced) Okay its fine they book the unit with their repair agents that take 8 weeks. On the 2 July 2021 i get a call to collected my watch R32 for the new pin great very nice happy with that - whilst unpacking the unit out of the bubble wrap it came in from the repair agent - the button that is used for the build in light to look at the time at night popped out and could see that it was broken off. I stood there and the lady said let me see, she look a look and said we going to have to send it away again....... So first i waiting from the 27th of May 2021 till the 2nd of July to get a broken unit back and now i have to wait again. The lady proceeded to speak to the manager and the manager said it must first be sent away to repair agents and they will either repair or approve credit. Now the CPA is very clear on some of these things. Firstly i didn't damage my unit they did but i have to wait. Secondly i only had the unit from the 31st of March up until the 27th of May 2021 thats just short of 2 months. i have been with out my unit longer than i have owned it!!! is this really the level of service that is provided to your customers. Today is the 11th of August 2021 and NOT ONE WORD, not a call, no sms and no email to notify me on the progress. I would rather take a full refund, this is such poor service and unfortunately its not the first time i received it from the same branch. Thanks Regards Antwan Helm
53 replies
82 months ago
DSTV dont allocate my payments on time, charges me reconnection fee.
Account number - 108251042 -On April the 2d 2019 i decided to get DSTV for my wife and daughter as i was using Netflix and Showmax already, but they wanted DSTV for other shows they wanted to watch without the use of DATA. So i bought the free installation package of R1699 with the Wi-Fi connector. I got a guy out to do the installation and as soon as they were finished i made contact with Multichoice in Port Elizabeth to activate me on the Compact Plus package, service was great and everything was active in less than 20min great stuff. Consultant told me i must make a prorata payment of R492 and that i should pay it within 12 hours which i did as soon as i ended the call with the consultant. 1 week later my DSTV was switched off due to they said no payment was made, i contacted DSTV and forwarded my proof of payment and all was sorted my DSTV was reconnected and all was well, a week later my DSTV was turned off again, claiming no payment made i phoned them again and they reconnected me again. On the 26th of April 2019 i made my first monthly instalment of R619 - a week later my DSTV was disconnected again no payment made. I phoned again and they allocated my payment to my account and the DSTV was reconnected. a week later my DSTV was disconnected again. Saying i need to pay for the reconnection fee, so i spoke to a manager he said "sorry sir this was a mistake on our side as we can see your payment was on date" Great service was reconnected. a week later off again. On the phone with DSTV again they claim they reconnection was never paid, speak to a manager again he says sorry and reconnects my DSTV and all is well. This goes on through the whole of May, June and now in July still same problem. The reconnection fee has grown to R340 which i have to pay to reconnect my service; i have forwarded my proof of payments on all the payments i have made, phone gets dropped in my ear, manager making false promises. The latest case number i received is 108251042 - C4 and Ref number: 1461283. I feel with me phoning up and down for the last 4 months has cost me a lot of money. I would really like a manager or a higher source of MGT must get hold of me to explain why this is happening and i would like a month of free DSTV for all the problems they have cost me and the cost i have taken to phone them to reactivate my DSTV i pay for every month on time. I want my DSTV activated today and the reconnection fee off my account before i get home today. Otherwise i expect a full refund on the decoder sale and all the monthly payments i made thus far.
0 replies
92 months ago
KING PIE (old pies re-heated)
To who ever this may concern. For months i have been monitoring the condition of the King Pie Port Elizabeth The Bridge and now i feel that this needs to be brought under the attention of either the public or their Head Office. Morning after morning i smell a constant of old pies being re heated and displayed to customers, i cant remember when last a walked passed the king pie and saw a fresh pie, but everyday old pies with burned crust etc. I had a pie today, with the sauce burned underneath the pie, I am not a person to take back food or take photos of food, i dont make up stories to get people in trouble, but this has been going on for months at a time and it doesnt seem like stopping. The 2 pies i bought this morning was R 49 and a waste of money with no filling almost a crust so swollen and and burned looks like a huge pie but merely 1 pie. I really enjoyed king pies, pies but of late i would tell people to rather go and buy a pie at the game store just next to the king pie. Not only is this unacceptable but this is a health risk.
105 replies
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5 (100%)