KP
King Pie
Claimed Business
KP
AI Review Summary
Based on recent customer reviews, King Pie faces significant criticism across product quality and customer service. Customers frequently report stale, dry, or rotten pies, with some finding foreign objects like plastic in their food. Frozen pie boxes purchased from Makro often arrive with broken pies. A recurring frustration is the near total lack of response from King Pie's customer service channels, including emails, website complaints, Facebook messages, and phone lines. Multiple reviewers describe feeling ignored after repeated attempts to resolve issues. The few positive experiences highlight friendly staff and fresh, flaky pies at select locations.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
132h 14mReply Time
-58 NPSUnlikely
Replied to 97% of negative reviews
Typically takes less than 137 hours 48 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
132 hours 14 minutes
NPS Score
-58
Recommended: Unlikely
Replied to 97% of negative reviews
Typically takes less than 137 hours 48 min to reply
Review Distribution
1.2|37 Reviews
May '25 - Apr '26
5(5.9%)
4(0%)
3(0%)
2(2.9%)
1(91.2%)
5(5.9%)
4(0%)
3(0%)
2(2.9%)
1(91.2%)
Frequently Asked Questions About King Pie
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencehS
heather S
1 reviews | Active since Jan 2020
6 Mar 2026, 10:35
Dont waste you rmoney on King Pie box of pies.
So I bought a box of pies almost a month ago now, and when i opened the box th epies were brocken, I sent King pie a message on their website and i complained on their Facebook page and on Hello Peter, and todate no communication, when they did reply to my last hellp peter compalint they told me to call them but I cannot see the details as Hello peter protects every ones privacy and their contact details were all blocked, I email again and still no response trhe the brocken pies. I will say dont buy the box of pies from king pie, they might be brocken and You will never get a reply or replacement . I am so dissapointed in this brand.
Helpful (0)
|Replies (0)hS
heather S
1 reviews | Active since Jan 2020
6 Mar 2026, 10:35
Dont waste you rmoney on King Pie box of pies.
So I bought a box of pies almost a month ago now, and when i opened the box th epies were brocken, I sent King pie a message on their website and i complained on their Facebook page and on Hello Peter, and todate no communication, when they did reply to my last hellp peter compalint they told me to call them but I cannot see the details as Hello peter protects every ones privacy and their contact details were all blocked, I email again and still no response trhe the brocken pies. I will say dont buy the box of pies from king pie, they might be brocken and You will never get a reply or replacement . I am so dissapointed in this brand.
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Replies (0)LJ
Lisa J
1 reviews | Active since Jan 2020
4 Mar 2026, 11:45
Worst service ever!
Yesterday I went to King pie in Promenade Mitchells plain. And I when I tell you I received the worst service ever I kid you not. When I got at the store there was queue but I firstly wanted to ask if what I’m looking for they have it at the store. I got a girl named Asenathi I greeted and when I just opened my mouth to ask without even listening to she dismissed me just like that. And when she eventually rep**** she gave the worst attitude ever. King pie needs to take their staff for customer service training as they dealing with people and cannot render such bad service
Helpful (0)
|Replies (0)LJ
Lisa J
1 reviews | Active since Jan 2020
4 Mar 2026, 11:45
Worst service ever!
Yesterday I went to King pie in Promenade Mitchells plain. And I when I tell you I received the worst service ever I kid you not. When I got at the store there was queue but I firstly wanted to ask if what I’m looking for they have it at the store. I got a girl named Asenathi I greeted and when I just opened my mouth to ask without even listening to she dismissed me just like that. And when she eventually rep**** she gave the worst attitude ever. King pie needs to take their staff for customer service training as they dealing with people and cannot render such bad service
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Replies (0)HJ
Hlengiwe J
1 reviews | Active since Jan 2020
1 Mar 2026, 20:13
Dirty food
Good day Please note I am fuming right now because of the experience I have received with your pie🤮 I'm phusical revulsion. Can someone please explain to me what in the is this? Can you guys eat that? How did it pass dispatch department when it's like this? Is the plastic and paper part of the pie or meat. I am so angry right now knowing that I bought this pie with a open heart next thing I don't even get to finish it. If I get sick King Pie just know I'll take further steps on this. I'll be posting on social media as well so people can see what's going on.
Helpful (0)
|Replies (0)HJ
Hlengiwe J
1 reviews | Active since Jan 2020
1 Mar 2026, 20:13
Dirty food
Good day Please note I am fuming right now because of the experience I have received with your pie🤮 I'm phusical revulsion. Can someone please explain to me what in the is this? Can you guys eat that? How did it pass dispatch department when it's like this? Is the plastic and paper part of the pie or meat. I am so angry right now knowing that I bought this pie with a open heart next thing I don't even get to finish it. If I get sick King Pie just know I'll take further steps on this. I'll be posting on social media as well so people can see what's going on.
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Replies (0)hS
heather S
1 reviews | Active since Jan 2020
26 Feb 2026, 09:26
King Pie still has not responded to my complaint about the broken pies. !!
Todate still no response about the brocken pies in the box I bought. I will never support this company/ brand again. !! I will take my hard earned money and purchase from another brand.
Helpful (0)
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heather S
1 reviews | Active since Jan 2020
26 Feb 2026, 09:26
King Pie still has not responded to my complaint about the broken pies. !!
Todate still no response about the brocken pies in the box I bought. I will never support this company/ brand again. !! I will take my hard earned money and purchase from another brand.
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Replies (0)IG
Ijlaal G
1 reviews | Active since Jan 2020
23 Feb 2026, 14:28
Double Charge for 1 pie
Good Day I went to King Pie 28 November 2025 Bought 1 pie was charged for 2 went back to king pie with the proof of my bank statement as I swiped my card but staff and manager on duty had attitude. Phoned an area Manager Mr Evidence but he couldn't help me said he wasn't going to do send me that areas manager's contact but I'm still waiting
Helpful (0)
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Ijlaal G
1 reviews | Active since Jan 2020
23 Feb 2026, 14:28
Double Charge for 1 pie
Good Day I went to King Pie 28 November 2025 Bought 1 pie was charged for 2 went back to king pie with the proof of my bank statement as I swiped my card but staff and manager on duty had attitude. Phoned an area Manager Mr Evidence but he couldn't help me said he wasn't going to do send me that areas manager's contact but I'm still waiting
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Replies (0)hS
heather S
1 reviews | Active since Jan 2020
22 Feb 2026, 13:47
No response to brocken King Pie's... !!
I bought 2 boxes of King Pie's from Makro Amanzimtotie, only to get home to find that the one box, was filled with Brocken pies... I contacted King Pie via their website for a reference number, no response. I messaged them via Facebook, only to be told that they would have someone look I to the matter, no response, I have emailed King Pie no response, I have tried. Calling them and ran out of airtime waiting to speak to a consultant, I have reported to posting images on their Facebook page and again no reply, it's almost a week... Not just the Brocken pies are bad but also King Pie's customer service.
Helpful (0)
|Replies (0)hS
heather S
1 reviews | Active since Jan 2020
22 Feb 2026, 13:47
No response to brocken King Pie's... !!
I bought 2 boxes of King Pie's from Makro Amanzimtotie, only to get home to find that the one box, was filled with Brocken pies... I contacted King Pie via their website for a reference number, no response. I messaged them via Facebook, only to be told that they would have someone look I to the matter, no response, I have emailed King Pie no response, I have tried. Calling them and ran out of airtime waiting to speak to a consultant, I have reported to posting images on their Facebook page and again no reply, it's almost a week... Not just the Brocken pies are bad but also King Pie's customer service.
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Replies (0)MM
Michael M
1 reviews | Active since Jan 2020
19 Feb 2026, 08:26
King Pie marble hall
I popped into King Pie at marble hall and wow, they really hit the spot! I got the Pepper Steak – the pastry was super flaky and golden, not soggy at all, and the filling was packed with tender steak and that rich, peppery gravy we all love. It was hot, fresh, and so satisfying – proper royal treatment for an affordable price. Thembi was friendly and quick too, even though it was busy. King Pie is still my go-to for a tasty, no-fuss pie fix. Definitely recommend – will be back soon! 👑🥧 Thanks, Thembi 😊
Helpful (0)
|Replies (0)MM
Michael M
1 reviews | Active since Jan 2020
19 Feb 2026, 08:26
King Pie marble hall
I popped into King Pie at marble hall and wow, they really hit the spot! I got the Pepper Steak – the pastry was super flaky and golden, not soggy at all, and the filling was packed with tender steak and that rich, peppery gravy we all love. It was hot, fresh, and so satisfying – proper royal treatment for an affordable price. Thembi was friendly and quick too, even though it was busy. King Pie is still my go-to for a tasty, no-fuss pie fix. Definitely recommend – will be back soon! 👑🥧 Thanks, Thembi 😊
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Replies (0)CK
Charmaine K
1 reviews | Active since Jan 2020
13 Feb 2026, 04:13
BAD EXPERIENCE
Lodges a complain on their website and still no one came back to be regarding the issue, Client Notification #5209
Helpful (0)
|Replies (0)CK
Charmaine K
1 reviews | Active since Jan 2020
13 Feb 2026, 04:13
BAD EXPERIENCE
Lodges a complain on their website and still no one came back to be regarding the issue, Client Notification #5209
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Replies (0)