unfail practices from granadilla when they are supposed to settle.

my claim was rejected due to an ambiguous section 3; namely 3.4, 3.4.3 and 3.4.4. i feel i have a valid claim and took all the necessary precautions when i charged my phone, now not only are they refusing to pay, they say my handset was not supposed to have been insuared from the beginning of the year.