GI
Granadilla insurance
Unclaimed Business
GI
Granadilla insurance
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Granadilla insurance
Granadilla insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Granadilla insurance across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCK
Codi K
1 reviews | Active since Jan 2020
30 May 2025, 10:44
Putrid customer service
Terrible service they are rude to customers been trying to get hold of them for the past week no answer requested several call backs no answer yet they can email me to tell me my premium will be increasing higher prices lower service disgusting, Main switchboard just transfers you whilst still speaking without any warning to say they are moving the call, get transferred nobody answers the call. If I could give 0 stars I would very disappointed and frustrated
Helpful (0)
|Replies (0)CK
Codi K
1 reviews | Active since Jan 2020
30 May 2025, 10:44
Putrid customer service
Terrible service they are rude to customers been trying to get hold of them for the past week no answer requested several call backs no answer yet they can email me to tell me my premium will be increasing higher prices lower service disgusting, Main switchboard just transfers you whilst still speaking without any warning to say they are moving the call, get transferred nobody answers the call. If I could give 0 stars I would very disappointed and frustrated
0
Replies (0)iS
itumeleng S
1 reviews | Active since Jan 2020
12 Mar 2025, 05:20
unfail practices from granadilla when they are supposed to settle.
my claim was rejected due to an ambiguous section 3; namely 3.4, 3.4.3 and 3.4.4. i feel i have a valid claim and took all the necessary precautions when i charged my phone, now not only are they refusing to pay, they say my handset was not supposed to have been insuared from the beginning of the year.
Helpful (0)
|Replies (0)iS
itumeleng S
1 reviews | Active since Jan 2020
12 Mar 2025, 05:20
unfail practices from granadilla when they are supposed to settle.
my claim was rejected due to an ambiguous section 3; namely 3.4, 3.4.3 and 3.4.4. i feel i have a valid claim and took all the necessary precautions when i charged my phone, now not only are they refusing to pay, they say my handset was not supposed to have been insuared from the beginning of the year.
0
Replies (0)KM
Kwena M
1 reviews | Active since Jan 2020
20 Feb 2025, 12:40
Worst insurance experience ever
I got an iphone 8 plus in 2020 and insured it with Granadilla. In 2025 February my phone was lost. Not only did they harass me but even my friend was harassed by Bryte and Granadilla. They wanted a lot of documents and put me through a lengthy investigation. I had to submit proof of purchase or contract, something I had already submitted when I insured the phone with them but i was happy to provide it to them. I had to do a video explaining what transpired the day the phone was lost. I was given so many runarounds but i was still cooperative, after I had submitted everything required by Granadilla and Bryte I was asked to advise who Alberto Gracinda is, I advised them I don't know the person. I was later told that they need to investigate further since I don't know this person who supposedly blocked the phone. By the way, my phone was blocked at vodacom by a xhosa man in the Eastern Cape, I did not get his name though. A forensic company contacted me and interrogated me, after he asked for my friend's number and she was also interrogated(My friend was not even with me when my phone was lost). Mind you when I took the insurance with Granadilla I was made to believe that this is a hassle free online insurance, the energy changes when its time to claim. when the claim was finally approved, I was told they are offering a refurbished iphone 8 plus, mind you my phone was brand new when I insured it with them. It was also insured for the value of R14000 since 2020, I was told by Noluthando from Bryte that they don't pay for the value that is on the renewal contract every year. When the value of the phone declines I am supposed to advise Bryte, all along I have been paying Bryte and Granadilla R275. So basically, I was donating money to Bryte and they wouldn't reimburse me the extra that I had been paying for so many years. If you are with Bryte or Granadilla, I would advise anyone to change it now before anything happens to you and you need to claim. The last thing you need when you lose your valuables is this type of service from your insurance.
Helpful (0)
|Replies (0)KM
Kwena M
1 reviews | Active since Jan 2020
20 Feb 2025, 12:40
Worst insurance experience ever
I got an iphone 8 plus in 2020 and insured it with Granadilla. In 2025 February my phone was lost. Not only did they harass me but even my friend was harassed by Bryte and Granadilla. They wanted a lot of documents and put me through a lengthy investigation. I had to submit proof of purchase or contract, something I had already submitted when I insured the phone with them but i was happy to provide it to them. I had to do a video explaining what transpired the day the phone was lost. I was given so many runarounds but i was still cooperative, after I had submitted everything required by Granadilla and Bryte I was asked to advise who Alberto Gracinda is, I advised them I don't know the person. I was later told that they need to investigate further since I don't know this person who supposedly blocked the phone. By the way, my phone was blocked at vodacom by a xhosa man in the Eastern Cape, I did not get his name though. A forensic company contacted me and interrogated me, after he asked for my friend's number and she was also interrogated(My friend was not even with me when my phone was lost). Mind you when I took the insurance with Granadilla I was made to believe that this is a hassle free online insurance, the energy changes when its time to claim. when the claim was finally approved, I was told they are offering a refurbished iphone 8 plus, mind you my phone was brand new when I insured it with them. It was also insured for the value of R14000 since 2020, I was told by Noluthando from Bryte that they don't pay for the value that is on the renewal contract every year. When the value of the phone declines I am supposed to advise Bryte, all along I have been paying Bryte and Granadilla R275. So basically, I was donating money to Bryte and they wouldn't reimburse me the extra that I had been paying for so many years. If you are with Bryte or Granadilla, I would advise anyone to change it now before anything happens to you and you need to claim. The last thing you need when you lose your valuables is this type of service from your insurance.
0
Replies (0)ZM
Zothani M
1 reviews | Active since Jan 2020
13 Jun 2023, 14:42
Disappointed
had such a horrible experience with this insurance. I had my smart watch insured. i lost the watch and did my claim with the company and was informed that my claim was not successful due to the fact that I could not produce a receipt of purchase. why was i not informed at the beginning that i will need the receipt years later.
Helpful (0)
|Replies (0)ZM
Zothani M
1 reviews | Active since Jan 2020
13 Jun 2023, 14:42
Disappointed
had such a horrible experience with this insurance. I had my smart watch insured. i lost the watch and did my claim with the company and was informed that my claim was not successful due to the fact that I could not produce a receipt of purchase. why was i not informed at the beginning that i will need the receipt years later.
0
Replies (0)TB
WE
Wayne E
1 reviews | Active since Jan 2020
16 Dec 2022, 16:27
Granadilla Insurance
I've been trying to contact Granadilla since mid October 2022. No reply from the online bot, Nandi. I've requested numerous email or call backs. Nothing to date has happened. I've called their contact number and just put on hold until the call drops. Absolutely shocking customer service! Haven't experienced worse.
Helpful (0)
|Replies (0)WE
Wayne E
1 reviews | Active since Jan 2020
16 Dec 2022, 16:27
Granadilla Insurance
I've been trying to contact Granadilla since mid October 2022. No reply from the online bot, Nandi. I've requested numerous email or call backs. Nothing to date has happened. I've called their contact number and just put on hold until the call drops. Absolutely shocking customer service! Haven't experienced worse.
0
Replies (0)AN
Akhona N
1 reviews | Active since Jan 2020
5 Dec 2022, 08:01
Worst Insurance ever.
I insured my iPhone XS Max 64GB Rose Gold and unfortunately got robbed on the 14th of November so I submitted a claim. Acoording to the policy they're suppose to replace it with a colour of my choice but they didn't even ask me which colour I want and today I received a parcel from Takealot and guess what it's a used phone. The box is dirty underneath the covering plastic to prove that it's not new. I don't understand why they buy iphones from Takealot when there's iStore
Helpful (0)
|Replies (0)AN
Akhona N
1 reviews | Active since Jan 2020
5 Dec 2022, 08:01
Worst Insurance ever.
I insured my iPhone XS Max 64GB Rose Gold and unfortunately got robbed on the 14th of November so I submitted a claim. Acoording to the policy they're suppose to replace it with a colour of my choice but they didn't even ask me which colour I want and today I received a parcel from Takealot and guess what it's a used phone. The box is dirty underneath the covering plastic to prove that it's not new. I don't understand why they buy iphones from Takealot when there's iStore
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Sept 2022, 11:52
Cell Phone Insurance Review
These individuals will cancel your insurance very quickly. They wouldn't replace the device if you have a mobile device that has stopped working. What if, while working outside, your phone repeatedly drops and eventually develops a fault? Damage caused accidentally would be the same thing. I have paid them for over 3 years and they promised on their website that they would process claims within 3 days. They were quicker to cancel the policy
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Sept 2022, 11:52
Cell Phone Insurance Review
These individuals will cancel your insurance very quickly. They wouldn't replace the device if you have a mobile device that has stopped working. What if, while working outside, your phone repeatedly drops and eventually develops a fault? Damage caused accidentally would be the same thing. I have paid them for over 3 years and they promised on their website that they would process claims within 3 days. They were quicker to cancel the policy
0
Replies (0)