GA
GRAND AFRICA CAFE
Claimed Business
GA
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
khulisa M
1 reviews | Active since Jan 2020
5 Dec 2023, 08:27
food ***** unhappy :-(
this is my 2nd time going to the Grand cafe, the 1st time I was there it was 2 years ago, but let me tell you , the food is still as horrible as it was 2 years ago, noooo guys yall need to make a plan with your chef , we had a year end function there on the 1st of Dec, everything was lovely music and all, but the fooooooooood :-( me and my colleagues had to go to kfc in V&A to get at least meat to eat...ai
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khulisa M
1 reviews | Active since Jan 2020
5 Dec 2023, 08:27
food ***** unhappy :-(
this is my 2nd time going to the Grand cafe, the 1st time I was there it was 2 years ago, but let me tell you , the food is still as horrible as it was 2 years ago, noooo guys yall need to make a plan with your chef , we had a year end function there on the 1st of Dec, everything was lovely music and all, but the fooooooooood :-( me and my colleagues had to go to kfc in V&A to get at least meat to eat...ai
0
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Linda Janse van rens
1 reviews | Active since Jan 2020
9 May 2022, 06:38
Complaints
1. Food was cold and uncooked (pasta) 2. Food came faster than the drinks, waited 20+mins for WATER!!!! 3. Food is honestly overpriced
Helpful (0)
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Linda Janse van rens
1 reviews | Active since Jan 2020
9 May 2022, 06:38
Complaints
1. Food was cold and uncooked (pasta) 2. Food came faster than the drinks, waited 20+mins for WATER!!!! 3. Food is honestly overpriced
0
Replies (0)CW
Carmen W
1 reviews | Active since Jan 2020
9 Mar 2022, 07:43
PATHETIC SERVICE
My sister had her birthday on 5 March 2022, and as 3 sisters we decided to celebrate at Grand Africa Cafe. My sister Lauren, made the booking and we were all set. As it got closer to the day, we all got so excited, not only for my sister's birthday, but because another friend of ours recommended Grand Africa Cafe, as she had a blast when she was there. Our booking was for 16:30 and we arrived at the entrance around 16:40, due to the fact that we were looking for parking. The policy says that if you are not seated within 30 minutes of your booking that you forfeit your booking. When we arrived, our table wasn't even ready and we were told to wait, so we did. A few minutes later, a female employee showed us to what we thought was our table, so we sat down. A male employee came up to us and we thought that he was there to take our drinks order, but he told us that we are sitting at someone else's reserved table. We explained that we didn't know, as we were seated here by his colleague. He showed us to another table, which also had a reservation sign, and we asked if he is sure, he said yes. Then another female employee came to us to tell us that we are sitting at someone else's reserved table and those table cost R400 per table to book. Of course being at Grand Cafe for the first time, we were taken aback at that comment, but asked her to please show us to the table that is ours. She told us to stay there and that she will go and get the table ready and come get us. A few minutes went by, she never came back. Another male employee came up to us to ask us to move as the customers who booked that table, arrived. We were embarrassed to say the least as we have now been told to move twice. We explained to him that the other lady was getting our table ready. At that point my sister, who's birthday it was said that she wants to go somewhere else, as she was very irritated. We said no, we booked, we came to have a good time and that is what we will do. We got up and waited at the bar area, thinking we'll see the lady who said that she will get our table ready. We never saw her and wanted to speak to a manager, but we really didn't want the drama and so we left. I won't say that I will never go back, because I loved the vibe, so I probably will, but it won't be anytime soon. A friend of mine wants to have her Bachelorette party there and asked me to let her know how it is as she has heard good things. I gave her my honest opinion, but also told her that it doesn't mean her experience will be bad as well, especially considering it will be her Bachelorette. I have never in my life experienced such bad service. Everything seemed so unorganized and just utter chaos. We were hungry and just wanted to have a good time with our sister on her birthday. Thankfully we did, somewhere else.
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Carmen W
1 reviews | Active since Jan 2020
9 Mar 2022, 07:43
PATHETIC SERVICE
My sister had her birthday on 5 March 2022, and as 3 sisters we decided to celebrate at Grand Africa Cafe. My sister Lauren, made the booking and we were all set. As it got closer to the day, we all got so excited, not only for my sister's birthday, but because another friend of ours recommended Grand Africa Cafe, as she had a blast when she was there. Our booking was for 16:30 and we arrived at the entrance around 16:40, due to the fact that we were looking for parking. The policy says that if you are not seated within 30 minutes of your booking that you forfeit your booking. When we arrived, our table wasn't even ready and we were told to wait, so we did. A few minutes later, a female employee showed us to what we thought was our table, so we sat down. A male employee came up to us and we thought that he was there to take our drinks order, but he told us that we are sitting at someone else's reserved table. We explained that we didn't know, as we were seated here by his colleague. He showed us to another table, which also had a reservation sign, and we asked if he is sure, he said yes. Then another female employee came to us to tell us that we are sitting at someone else's reserved table and those table cost R400 per table to book. Of course being at Grand Cafe for the first time, we were taken aback at that comment, but asked her to please show us to the table that is ours. She told us to stay there and that she will go and get the table ready and come get us. A few minutes went by, she never came back. Another male employee came up to us to ask us to move as the customers who booked that table, arrived. We were embarrassed to say the least as we have now been told to move twice. We explained to him that the other lady was getting our table ready. At that point my sister, who's birthday it was said that she wants to go somewhere else, as she was very irritated. We said no, we booked, we came to have a good time and that is what we will do. We got up and waited at the bar area, thinking we'll see the lady who said that she will get our table ready. We never saw her and wanted to speak to a manager, but we really didn't want the drama and so we left. I won't say that I will never go back, because I loved the vibe, so I probably will, but it won't be anytime soon. A friend of mine wants to have her Bachelorette party there and asked me to let her know how it is as she has heard good things. I gave her my honest opinion, but also told her that it doesn't mean her experience will be bad as well, especially considering it will be her Bachelorette. I have never in my life experienced such bad service. Everything seemed so unorganized and just utter chaos. We were hungry and just wanted to have a good time with our sister on her birthday. Thankfully we did, somewhere else.
0
Replies (0)MR
Muhammed R
1 reviews | Active since Jan 2020
28 Mar 2021, 21:31
Not a party friendly place.
I had to deliver baloons for a couple who were having a baby shower lunch at the Grand Africa Cafe. We were asked to deliver the two bobo baloons with 4 sml baloons attached to it. On placing the baloons at the table I was approached by someone that said to be in charge of the tables. He said that they do not allow baloons to be placed next to the table. I told him that two weeks ago I delivered 2 big bunches of baloons and it was allowed. He says they changed their rules since. A few mins later I was approached my 2 other employees and (one claiming to be a manageress) and said that they only allow 1 baloon. It is crazy to have just 1 balloon. They reason was that other guests might complain. Bull****. Why would guests complain when the baloons added some beauty to the dirty scruffy table outside. The guest had spent R750 on the baloon gift. I suggested the guest cancel their reservation and go to another restaurant in the waterfront. Eventually they allowed the baloons to remain at the table. Bad attitude and bad service. Go on chase your locals. Not many foreign tourists will be arriving any time soon. Please don't plan yr parties at this place before confirming anything in writing.
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Muhammed R
1 reviews | Active since Jan 2020
28 Mar 2021, 21:31
Not a party friendly place.
I had to deliver baloons for a couple who were having a baby shower lunch at the Grand Africa Cafe. We were asked to deliver the two bobo baloons with 4 sml baloons attached to it. On placing the baloons at the table I was approached by someone that said to be in charge of the tables. He said that they do not allow baloons to be placed next to the table. I told him that two weeks ago I delivered 2 big bunches of baloons and it was allowed. He says they changed their rules since. A few mins later I was approached my 2 other employees and (one claiming to be a manageress) and said that they only allow 1 baloon. It is crazy to have just 1 balloon. They reason was that other guests might complain. Bull****. Why would guests complain when the baloons added some beauty to the dirty scruffy table outside. The guest had spent R750 on the baloon gift. I suggested the guest cancel their reservation and go to another restaurant in the waterfront. Eventually they allowed the baloons to remain at the table. Bad attitude and bad service. Go on chase your locals. Not many foreign tourists will be arriving any time soon. Please don't plan yr parties at this place before confirming anything in writing.
0
Replies (0)NK
Nomfundo K
1 reviews | Active since Jan 2020
2 Mar 2020, 07:24
Customer service is 0 rated
Waiters at this cafe needs training on how to treat customer otherwise you will loose your loyal clientele. My experience on Saturday made me feel like i'm worth nothing and I ended up drinking alcohol to take away the frustration and anger that I had. Such a high level place to have unprofessional stuff was a shock to me. And I'm not the only one feeling that way.. Please speak to your waiters on how to treat people
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Nomfundo K
1 reviews | Active since Jan 2020
2 Mar 2020, 07:24
Customer service is 0 rated
Waiters at this cafe needs training on how to treat customer otherwise you will loose your loyal clientele. My experience on Saturday made me feel like i'm worth nothing and I ended up drinking alcohol to take away the frustration and anger that I had. Such a high level place to have unprofessional stuff was a shock to me. And I'm not the only one feeling that way.. Please speak to your waiters on how to treat people
0
Replies (0)