SELLING INCORRECT MODELS ONLINE

So I ordered a premium model off takealot (sold by Grand Prix Models as GP Models on the site) and received a completely different item, a basic model that costs 1/3rd what I paid.

I logged a return with takealot and then called Grand Prix Models. The lady that deals with online sales, assured me they sent the correct model and the mix up must have happened at the takealot warehouse. I accepted this excuse.

A week later, I get the replacement item, and lo and behold, it is the same cheap basic model again.

When we buy online, we buy based on the picture displayed, you cannot display a picture of a Toyota and send me a GWM (an anecdote), it does not work like that.

Now I am trying to call them and their phone lines do not work.

PATHETIC SERVICE!!!!!!!