Grand Prix online store
1|4 reviews
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Vanitha N
1 reviews | Active since Member
01 Apr 2022, 13:51
Scam returns policy
I purchased a Ferrari jacket for my son and after trying it, realized that it was a size too small. I tried returning to their Sandton store but was informed that I can only return it online. After collecting the jacket on Monday, I now get a call that the jacket has a stain on it and they will not accept the return. I explained that the only time my son used the jacket was when he tried it on for less than 2 minutes, therefore there is no ways that he could have getten a stain on it. This just sounds like a scam to ensure higher revenue by preventing customers from returning purchased goods back to the store. I am now going to be stuck with a R1 747. 50 jacket that my son cannot use due to this scam. Very, very disappointing.
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Replies (370)Grand Prix online store's replyOfficial
01 Apr 2022, 14:44Dear valued client. We assure you we are not a scam company and do not do any scams to avoid any customer returning any product which does not fit. When we called you and spoke to you about this stain on the jacket we did tell you that we would like to send you a picture of the stain on the jacket and that we are also prepared to send it to be cleaned and if the stain can be removed we will have no issue in providing you with a refund.
You told us you are not interested and we must send the jacket back to you. We do not see this as a scam and are sorry you see it this way. We can still have this done and if the stain can be removed , we will have no issue providing you with a refund. We pride ourselves on good customer service and we are always ready to assist any client with any issues. We cannot refund. you for a jacket that was supplied to you in new sealed packaging which now has a stain as we cannot put this item back into stock in case it will be send to another client with a stain. We trust this will meet your requirement - satisfaction.
You told us you are not interested and we must send the jacket back to you. We do not see this as a scam and are sorry you see it this way. We can still have this done and if the stain can be removed , we will have no issue providing you with a refund. We pride ourselves on good customer service and we are always ready to assist any client with any issues. We cannot refund. you for a jacket that was supplied to you in new sealed packaging which now has a stain as we cannot put this item back into stock in case it will be send to another client with a stain. We trust this will meet your requirement - satisfaction.
Best regards,
Grand Prix online store's reply01 Apr 2022, 14:44
Official
Dear valued client. We assure you we are not a scam company and do not do any scams to avoid any customer returning any product which does not fit. When we called you and spoke to you about this stain on the jacket we did tell you that we would like to send you a picture of the stain on the jacket and that we are also prepared to send it to be cleaned and if the stain can be removed we will have no issue in providing you with a refund.
You told us you are not interested and we must send the jacket back to you. We do not see this as a scam and are sorry you see it this way. We can still have this done and if the stain can be removed , we will have no issue providing you with a refund. We pride ourselves on good customer service and we are always ready to assist any client with any issues. We cannot refund. you for a jacket that was supplied to you in new sealed packaging which now has a stain as we cannot put this item back into stock in case it will be send to another client with a stain. We trust this will meet your requirement - satisfaction.
You told us you are not interested and we must send the jacket back to you. We do not see this as a scam and are sorry you see it this way. We can still have this done and if the stain can be removed , we will have no issue providing you with a refund. We pride ourselves on good customer service and we are always ready to assist any client with any issues. We cannot refund. you for a jacket that was supplied to you in new sealed packaging which now has a stain as we cannot put this item back into stock in case it will be send to another client with a stain. We trust this will meet your requirement - satisfaction.
Best regards,
VN
Vanitha N's updateReviewer Update
01 Apr 2022, 19:11My issue is with the fact that my refund is dependant on the removal of a stain that I am not accountable for. What proof do you have that the jacket was sent to me without the stain?
VN
Vanitha N's update01 Apr 2022, 19:11
Reviewer Update
My issue is with the fact that my refund is dependant on the removal of a stain that I am not accountable for. What proof do you have that the jacket was sent to me without the stain?
VN
Vanitha N's updateReviewer Update
01 Apr 2022, 19:14I am now having to prove that I was not responsible for the stain on the jacket. How do I do that? This is absolutely frustrating and this is not the level of service I expected to receive when ordering from your store.
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Vanitha N's update01 Apr 2022, 19:14
Reviewer Update
I am now having to prove that I was not responsible for the stain on the jacket. How do I do that? This is absolutely frustrating and this is not the level of service I expected to receive when ordering from your store.
Grand Prix online store's replyOfficial
01 Apr 2022, 19:18Hello, we understand and we are not trying to frustrate you. That’s why we asked if we can send you a picture of this stain on the jacket so you can see it.
We also asked you if the jacket was received in a sealed packaging so we can evaluate if this.
We also asked you if the jacket was received in a sealed packaging so we can evaluate if this.
Best regards,
Grand Prix online store's reply01 Apr 2022, 19:18
Official
Hello, we understand and we are not trying to frustrate you. That’s why we asked if we can send you a picture of this stain on the jacket so you can see it.
We also asked you if the jacket was received in a sealed packaging so we can evaluate if this.
We also asked you if the jacket was received in a sealed packaging so we can evaluate if this.
Best regards,
VN
Vanitha N's updateReviewer Update
01 Apr 2022, 20:08I did not say that I" was not interested" in the picture of the stain, I said that even if you did send me a pic of the stain, I would not be able to explain it as my son had tried on in his bedroom and had it on for less than 2 minutes so how would he have got the stain on it.
VN
Vanitha N's update01 Apr 2022, 20:08
Reviewer Update
I did not say that I" was not interested" in the picture of the stain, I said that even if you did send me a pic of the stain, I would not be able to explain it as my son had tried on in his bedroom and had it on for less than 2 minutes so how would he have got the stain on it.