VN
Vanitha N
Active since Mar 2016
19
Reviews
0
Industries
Reviews
19 reviews32 months ago
Disappointing service
I am very disappointed and frustrated with the service I am getting from vitality. I recently discovered that my workout activity was not uploaded for the week 15 - 21 April, despite me achieving my target, and as a result my 89 week consecutive workout streak was broken. I raised this with Vitality and was informed that my points will not be uploaded because it's over 3 months. This is absolutely shocking service as it is not my duty to ensure that my points are uploaded to their system. Is this not what I am paying fees for? I have also lodged another query with them with regards to a dispute regarding drive points and to date I have not received any feedback. Clearly I cannot control when Discovery gets back to me so if they decide to take 3 months, I will once again be in the same position. This is absolutely unacceptable service from Discovery and not in line with the high fees we pay. Do better Discovery.
0 replies
39 months ago
Pathetic service
On 15 January 2023 I ordered a few items from takealot, 1 being a calculator for my son. The expected date of delivery was 19 January, and I still haven't received delivery, and it's almost 10 days since I placed the order. I just checked and delivery is now scheduled for 26 January as 1 item on the list is not in stock. They do not have the courtesy to inform me about the issues and in the meantime my son is waiting for the calculator which he urgently needs for school. I will never order from takealot again. I have paid for these items upfront and they can decide when to deliver.
0 replies
41 months ago
Poor quality of work
I have been trying to get a hold of the eThekwini municipality with no success. They disconnect the call after holding on for 20 minutes. They repaired a burst water pipe and dumped a truck load of soil against my fence to backfill which has resulted in my fence now collapsing. Is this the shoddy work we pay such high rates for. They are sending me from department to department and no one wants to accept accountability.
0 replies
43 months ago
False advertising, rude store manager
The staff at steers mall of Africa are very rude. I would like to directly point out Njabulo, the manager of the store. He has zero customer service skills, is absolutely rude and unable to understand the requests of his customers. I ordered a chocolate dipped ice cream cup and when I received it, less than half the ice cream cup had chocolate on it. When I pointed this out I was told that I would have to pay extra if I wanted my ice cream cup completely dipped in chocolate! 🤣 absolutely absurd and an unwarranted change from their previous policy where the entire ice cream was covered in chocolate. Also this rule is directly against the marketing campaign which clearly shows the entire ice cream cup dipped in ice cream. Definitely will not be supporting Steers going forward.
0 replies
43 months ago
Refund scam
Please explain how it is fair that we have made payment for the Justin Bieber concert on 1 December 2021 and I have still not received a refund for a concert that was due to take place a week ago? Also, why is it that the earlier you made payment, the later the refund is received as per the email from Ticketmaster? Absolutely terrible service.
0 replies
44 months ago
Poor quality product
On 15 November 2019 I purchased a 20 litre Colourlab white from Leroy merlin. On the container it had a 5 year guarantee. I chatted to the paint consultant and he reassured me that as long as it was stored under dry conditions, it would be fine. I opened it for the first time on 1 August 2022 and discovered that it had gone off. I took it the Fourways branch and was told by the manager, Mr Hensley Andrews, of the paint department that there was nothing he can do but that he would chat to Colourlab. It's been 2 weeks he has not responded to any of my calls. Is this the service we should expect from Leroy merlin. It seems like they are not interested in customer service. There was no "use before" date or expiry date, or anything indicating any shelf life of the paint.
74 replies
44 months ago
Account purchases procedures not aligned to young consumers
Terrible service when it comes to account purchases. In my experience with retailers, Truworths is the only retailer that does not allow you to make account purchases with an electronic card. They also do not accept a digital form of identification where the picture and ID details can be clearly seen and matched to my physical presence. I believe that Truworths adds these unnecessary measures when making account purchases to deter customer from purchasing on account, and they are therefore forced to pay cash for the purchases. I would also like to point out that when I produce my physical card for the account purchase, I am also asked the security questions to verify that the account belongs to me. So please explain why the same process cannot be followed with the electronic card? As a millenial consumer in a post-covid world, it is exceptionally frustrating that Truworths refuses to move with the times and accept digital cards. I am now less likely to shop at Truworths purely because of the hassle with the account payments. Please make it easier for your customers to shop at your stores!
370 replies
47 months ago
Warranty service
I booked my car in for a service on 21/04/2022, however I was informed that I would have to pay for the service due to my service plan having expired. It was also explained to me that I did not do enough mileage on my car, and therefore even if I had brought my vehicle in for a service before the expiry of my service plan, the service would still have not been honoured. Mercedes did not notify me at any point that my service plan was expiring and I needed to bring my car in before said date. My car notified me on 14/04/2022 that I had 30 days before my service was due. This means I was well within this time frame when I took my car in for the service. I lodged a complaint with Mercedes on 21/04/2022 and as of today, 5 June 2022 (46 days later), I have still not received any correspondence nor acknowledgement of my complaint from Mercedes. Over the past month I have made countless calls to the headoffice and sent many emails following up. No email was ever replied to, and each call was met with the same line ("We apologise and we will get the case manager to respond"). This is still not true. Each time I called I was also informed that the email response was drafted and they were awaiting for approval before the email could be sent. Does it take 46 days to approve an email? For such an expensive brand the service is absolutely disgusting. It's no wonder Mercedes is losing so much of their market share to rival brands. The service i have received is truly disappointing, more so when I consider how much i paid for my vehicle. Based on this experience I would definitely not recommend purchasing or upgrading to another mercedes.
0 replies
49 months ago
Scam returns policy
I purchased a Ferrari jacket for my son and after trying it, realized that it was a size too small. I tried returning to their Sandton store but was informed that I can only return it online. After collecting the jacket on Monday, I now get a call that the jacket has a stain on it and they will not accept the return. I explained that the only time my son used the jacket was when he tried it on for less than 2 minutes, therefore there is no ways that he could have getten a stain on it. This just sounds like a scam to ensure higher revenue by preventing customers from returning purchased goods back to the store. I am now going to be stuck with a R1 747. 50 jacket that my son cannot use due to this scam. Very, very disappointing.
370 replies
56 months ago
Poor quality anthracite
I purchased a bag of anthracite about 2 months ago from. Builders Warehouse midrand. After using it I discovered it was not of a very good quality. On lighting it, it started exploding into tiny fragments as it started to heat up and as a result it burnt the cushions on my coach. When the problem explained the problem to Lesego Hlongweine, he resufused to take it back, saying that I had used a quarter of the bag. This is absolutely ridiculous as I would not have known that there was a problem with it if I had not used it. I also tried explaining that it could be very dangerous for anyone standing near the fire. This is what you call customer care. #WIN
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
18 (94.73684210526316%)