An unfortunate & costly mistake

I ordered a glass & steel side table and received poor quality & service from them. I would not recommend you buy from this business. You will end up with a substandard product and no effort on their part to fix it.

✨23 July Order placed. WhatsApp’ed the business, which informed me my order will be ready to collect within 7 days.

✨3 August: I contact them via WhatsApp & Instagram to ask when my order will be ready. The 7 days has passed.

✨5 August: They reply that I can collect on 6 August in the late afternoon. The collection time is confirmed to be 16:00.

✨ 6 August: I call when I leave my home to confirm that I can go collect. I made about 8 calls all of which went answered. Eventually the lady calls me, tells me she’s not (she said she’s out somewhere in Constantia) at the collection point, and asks if I can come on Saturday. I say no and she says I can come on that day to collect.

I go collect and when I get home to unwrap the table, the entire bottom (glass) is loose. I send them a video of this.

✨7 August: They say it will be replaced. I ask when and receive no response after several messages. Eventually I’m told I’ll be given an accurate date on Tuesday (10 August) when she’s in the workshop.

✨ 11 August: I message them to ask why they did not get back to me on the 10th. I receive no response.

✨13 August: I inform them I’ll be escalating the matter. They call to tell me they’ll check up on my replacement table and will let me know in 2 days.

✨18 August: They contact me to ask if I can come during the weekend to make the exchange. I tell them no, I won’t be spending more money & time rectifying their error.

✨21 August: They say the driver will contact me. I ask when and I’ve still not received a response.