Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This lady is a scammer!! Her name is Kgantse Thapo, she’s apparently based in northriding. She uses a Capitec account in her name. She took my money and I’ve been waiting 3 weeks for a delivery. And on each delivery date there’s a new excuse. Either an emergency or she’s been away. She’s supposed to refund me Says noted and doesn’t do it She’s not even a business women, she’s just out here scamming people. I’ve already reported her to the ombudsman as well as going to open a case. If anyone has her precise address details, please leave a comment in the reviews. I’m hell bent on having her ass locked up. She ghosts and doesn’t respond on any social media platform. But she has time to remove your comments from her page so she can scan others
1 reviews | Active since Jan 2020
This lady is a scammer!! Her name is Kgantse Thapo, she’s apparently based in northriding. She uses a Capitec account in her name. She took my money and I’ve been waiting 3 weeks for a delivery. And on each delivery date there’s a new excuse. Either an emergency or she’s been away. She’s supposed to refund me Says noted and doesn’t do it She’s not even a business women, she’s just out here scamming people. I’ve already reported her to the ombudsman as well as going to open a case. If anyone has her precise address details, please leave a comment in the reviews. I’m hell bent on having her ass locked up. She ghosts and doesn’t respond on any social media platform. But she has time to remove your comments from her page so she can scan others
1 reviews | Active since Jan 2020
Absolutely disgusting. Placed an order online for almost R10k, paid and communicated to owner. Three weeks later and no reply or delievry. Ignores both messages and calls. Scammed. Will definitely be opening a police case today. Disappointing that we try to support small businesses but it's people like this that steal hence we go back to the larger retailers.
1 reviews | Active since Jan 2020
Absolutely disgusting. Placed an order online for almost R10k, paid and communicated to owner. Three weeks later and no reply or delievry. Ignores both messages and calls. Scammed. Will definitely be opening a police case today. Disappointing that we try to support small businesses but it's people like this that steal hence we go back to the larger retailers.
1 reviews | Active since Jan 2020
Bad service, I bought a storage organizer it's two weeks now and I haven't received a delivery notification from them, I called them millions of time and they're not answering the calls, the first time I called they answered but afterwards they not answering. I feel scammed with my hard earned money which I could have put to good use than to be scammed
1 reviews | Active since Jan 2020
Bad service, I bought a storage organizer it's two weeks now and I haven't received a delivery notification from them, I called them millions of time and they're not answering the calls, the first time I called they answered but afterwards they not answering. I feel scammed with my hard earned money which I could have put to good use than to be scammed
1 reviews | Active since Jan 2020
I ordered a glass & steel side table and received poor quality & service from them. I would not recommend you buy from this business. You will end up with a substandard product and no effort on their part to fix it. ✨23 July Order placed. WhatsApp’ed the business, which informed me my order will be ready to collect within 7 days. ✨3 August: I contact them via WhatsApp & Instagram to ask when my order will be ready. The 7 days has passed. ✨5 August: They reply that I can collect on 6 August in the late afternoon. The collection time is confirmed to be 16:00. ✨ 6 August: I call when I leave my home to confirm that I can go collect. I made about 8 calls all of which went answered. Eventually the lady calls me, tells me she’s not (she said she’s out somewhere in Constantia) at the collection point, and asks if I can come on Saturday. I say no and she says I can come on that day to collect. I go collect and when I get home to unwrap the table, the entire bottom (glass) is loose. I send them a video of this. ✨7 August: They say it will be replaced. I ask when and receive no response after several messages. Eventually I’m told I’ll be given an accurate date on Tuesday (10 August) when she’s in the workshop. ✨ 11 August: I message them to ask why they did not get back to me on the 10th. I receive no response. ✨13 August: I inform them I’ll be escalating the matter. They call to tell me they’ll check up on my replacement table and will let me know in 2 days. ✨18 August: They contact me to ask if I can come during the weekend to make the exchange. I tell them no, I won’t be spending more money & time rectifying their error. ✨21 August: They say the driver will contact me. I ask when and I’ve still not received a response.
1 reviews | Active since Jan 2020
I ordered a glass & steel side table and received poor quality & service from them. I would not recommend you buy from this business. You will end up with a substandard product and no effort on their part to fix it. ✨23 July Order placed. WhatsApp’ed the business, which informed me my order will be ready to collect within 7 days. ✨3 August: I contact them via WhatsApp & Instagram to ask when my order will be ready. The 7 days has passed. ✨5 August: They reply that I can collect on 6 August in the late afternoon. The collection time is confirmed to be 16:00. ✨ 6 August: I call when I leave my home to confirm that I can go collect. I made about 8 calls all of which went answered. Eventually the lady calls me, tells me she’s not (she said she’s out somewhere in Constantia) at the collection point, and asks if I can come on Saturday. I say no and she says I can come on that day to collect. I go collect and when I get home to unwrap the table, the entire bottom (glass) is loose. I send them a video of this. ✨7 August: They say it will be replaced. I ask when and receive no response after several messages. Eventually I’m told I’ll be given an accurate date on Tuesday (10 August) when she’s in the workshop. ✨ 11 August: I message them to ask why they did not get back to me on the 10th. I receive no response. ✨13 August: I inform them I’ll be escalating the matter. They call to tell me they’ll check up on my replacement table and will let me know in 2 days. ✨18 August: They contact me to ask if I can come during the weekend to make the exchange. I tell them no, I won’t be spending more money & time rectifying their error. ✨21 August: They say the driver will contact me. I ask when and I’ve still not received a response.
1 reviews | Active since Jan 2020
I would definitely recommend Grand Style Online. The end product was worth the wait - timing stated 7-14 days however, only received complete order 21 working days later. Not too bad considering I've had worse delays with big retailers, where communication was lacking. Kgantse on the other hand always answered or called back. SMEs are not easy to run and teething problems will be encountered. How these are handled is important & I respect her honesty & transparency throughout the process. This is definitely a great black-female owned business to support. Onwards & Upwards.
1 reviews | Active since Jan 2020
I would definitely recommend Grand Style Online. The end product was worth the wait - timing stated 7-14 days however, only received complete order 21 working days later. Not too bad considering I've had worse delays with big retailers, where communication was lacking. Kgantse on the other hand always answered or called back. SMEs are not easy to run and teething problems will be encountered. How these are handled is important & I respect her honesty & transparency throughout the process. This is definitely a great black-female owned business to support. Onwards & Upwards.
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