bad service

This has to be the most ridiculous hotel i have ever been too, 1stly its expensive , and when we got there there was ****roach in our room wich is i reported and room was not changed , cause apparently it was full.2nd They told me about R500 fine on my depature wich is i thought was not fare as i was under the impression that this is a hotel , they told me my sheets have stained that cannot be removed , i specifically asked sheets to be changed everyday and they told me they only change sheets every... 3rd day like what hell is that? im a guest if i prefer fresh sheets daily why must it be any issue as we were there for only a weekend not long stay, i then offered to wash those sheets myself and try remove make-up stains i have never been to a hotel that charges for stains before, oh and the breakfast is made from old oil that smells really bad, The receptinist then went and spoke Shona infront of us with the cleaners wich i thought was rude as we did not understand what they were saying.