Just checking to see if it is just me or what

Just checking to see if it is just me or what. Try calling, never an answer, ask the employees on the floor and at the place you get your MVG card, is there a draw on a day I am there, everyone says ask someone else. The situation at the bar is not good, actually seems to have gotten worse, never enough assistants, because 1 transaction takes so long, because of the handing in the MVG card for the discount, that in itself a long process.