Snubbed by Eco Organics & Grass Factory

Last year we had 90% of our lawn uprooted and REDONE by Grass Factory and Eco Organics, to the tune of roughly R18000, which I thought was quite a nice amount of business. We were impressed, until I tried to get them back for a treatment this year. The person who did my lawn has move on and I got told that someone would get back to me. I had to follow up again a couple of days later and got given the person's number. I left a message but nobody got back to me. I called the original number again and got told someone would get back to me. I finally spoke to the gent who told me to email him. On emailing, I got told that the company was too busy and wouldn't be able to assist until the end of October, and I got referred to their landscaper. I responded that I didn't want their landscaper and I only wanted someone to quote me, and was willing to wait 2 weeks for someone to find a gap when they were in my area, but in the mean time to please book me the first slot in November. I only wanted to use THEIR products on THEIR lawn as I figured it would be a superior product . . . My last communication with Grass Factory was 15 September. I cannot handle being brushed off, and wish them all the luck going forward as clearly they are doing so well, they don't feel the need to deal with their past customers any more. From a less than impressed previous client!!!!!