DB
Dominique B
Active since Jun 2019
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
Really friendly and helpful sales guy and have been using the product for 3 days with non issues
Really friendly and helpful sales guy and have been using the product for 3 days with non issues. My boyfriend and I both suffer from aches and pains all over, so it's nice to be able to be hooked up at the same time.
0 replies
67 months ago
Snubbed by Eco Organics & Grass Factory
Last year we had 90% of our lawn uprooted and REDONE by Grass Factory and Eco Organics, to the tune of roughly R18000, which I thought was quite a nice amount of business. We were impressed, until I tried to get them back for a treatment this year. The person who did my lawn has move on and I got told that someone would get back to me. I had to follow up again a couple of days later and got given the person's number. I left a message but nobody got back to me. I called the original number again and got told someone would get back to me. I finally spoke to the gent who told me to email him. On emailing, I got told that the company was too busy and wouldn't be able to assist until the end of October, and I got referred to their landscaper. I responded that I didn't want their landscaper and I only wanted someone to quote me, and was willing to wait 2 weeks for someone to find a gap when they were in my area, but in the mean time to please book me the first slot in November. I only wanted to use THEIR products on THEIR lawn as I figured it would be a superior product . . . My last communication with Grass Factory was 15 September. I cannot handle being brushed off, and wish them all the luck going forward as clearly they are doing so well, they don't feel the need to deal with their past customers any more. From a less than impressed previous client!!!!!
0 replies
79 months ago
Landrover Non Responsive
November 2018 was when I did an upgrade on my Samsung S9. Ever since then, my phone has not been connecting to my bluetooth in my Discovery Sport. I even purchased an S10e but had the same issues. It connects and within a minute disconnects and this just continues, so you cannot make a call and cannot connect music. After 4 months of thinking it was a phone issue, I took my car in to Landrover. Since April I have been backwards and forwards to Landrover Waterford trying various things mainly involving software upgrades on my car. My husband has the same issue in my car and he has the Samsung S10. My phone will stay connected to the Discovery HSE and the Jaguar E pace (Landrover did kindly give me a loan car whilst trying to solve the problem) with no issues. In June I got in touch with Landrover SA and they could not come up with a solution and I got the impression they just wanted me to disappear as their response time to my emails was poor and I couldn't get higher up in the ranks. In July I met with the dealer principal of Waterford and other people in the service department to reiterate my frustration face to face. Promises were made and here I now sit in the middle of October still with no answer. The last email I sent to both Landrover Waterford and Landrover SA with a possible solution of getting an external bluetooth fitted was ignored by both parties and and subsequent to that, I was the one who had to constantly check what was happening. Weeks would go by without any correspondence. Apparently they are in contact with Landrover UK for a solution. I have yet to have anything suggesting this is true. I just find it VERY hard to believe that in this day and age, nobody can fix this problem that has been going on for a year and sitting with Landrover for over 6 months. Landrover is not some fly by night company! I nearly had a bumper bashing recently whilst answering a call directly off my phone and to be honest don't feel safe sitting in traffic with a cable in my ear, as the smash and grabbers then know I have a phone that they can get to. I am just so disillusioned, and it's sad because between my husband and I, this is our 3rd out of 4 Landrovers.
0 replies
83 months ago
Kind, Caring, Patient Experience
My husband and son were involved in a hit and run early yesterday morning. It was down the road so I was able to get there quickly and take over the process of arranging for the vehicle to be removed on a flat bed and what to do going forward, as my family was in shock. I spoke to Simon Ngoepe and he was an absolute star! I didn't know what was required and he calmly and caringly talked me through everything. He sometimes had to repeat himself and even that, he did with the utmost patience. When I left the scene, I left with a feeling of everything being fine and 100% taken care of. It's our family's first dealing with Discovery Insure and it really was a pleasure (as much of a pleasure as a car accident can be). We hopefully won't have to call through again, but if needs be, I know the problem will be in expert hands.
56 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)