Itouch SA Itouch Health and Beauty Pain Relief Solution
Claimed Business
Itouch SA Itouch Health and Beauty Pain Relief Solution
Claimed Business
90 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Itouch SA Itouch Health and Beauty Pain Relief Solution is widely praised for its effective pain relief devices and outstanding in-person sales staff. Customers consistently describe immediate pain reduction and friendly, knowledgeable sales consultants. However, a recurring concern involves poor after-sales communication and unresolved warranty or follow-up issues, which contrast sharply with the positive purchase experience.
Top Strengths:
- •Customer Service & Staff Quality: Sales staff are consistently named and praised as friendly, knowledgeable, and patient. Customers highlight detailed product demonstrations and a professional, welcoming purchase experience across multiple expo and retail locations.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#12
in Medical Aid
NPS Score
23
Recommended: Likely
Review Distribution
4.5|90 Reviews
May '25 - Apr '26
5(79.3%)
4(10.3%)
3(1.2%)
2(1.2%)
1(8.1%)
5(79.3%)
4(10.3%)
3(1.2%)
2(1.2%)
1(8.1%)
Recent reviews (90)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
BA
Bashir A
1 reviews | Active since Jan 2020
10 Mar 2026, 11:37
Poor after sales service
I purchased a product from them at the Eid Fest at Galager Estates. My wife and I ate now yrying for 4 weeks to get the E-book. The staff member who managers this is so *********** and gives me an excuse every day. Do not ytst this company at all as theeie after sales service is non existence.
Helpful (0)
|Replies (0)BA
Bashir A
1 reviews | Active since Jan 2020
10 Mar 2026, 11:37
Poor after sales service
I purchased a product from them at the Eid Fest at Galager Estates. My wife and I ate now yrying for 4 weeks to get the E-book. The staff member who managers this is so *********** and gives me an excuse every day. Do not ytst this company at all as theeie after sales service is non existence.
0
Replies (0)P
Pierre
1 reviews | Active since Jan 2020
6 Mar 2026, 11:20
Firstly, I can't believe it is a portable device and how convenient that is
Firstly, I can't believe it is a portable device and how convenient that is. But that would be pretty useless if the battery didn't last. So I am extremely impressed with how long the battery last. The WhatsApp help desk is very quick and efficient as well. I haven't even been able to put the strengh up past 4 bars yet. Its amazing. Also the two output can be set to different strengths. I have to admit, I thought that it was a trick or something that the sales guy had some other unit, but my unit is is the same and works absolutely amazingly. I can definitely recommend this device and im looking forward to pain relief on many levels...
Helpful (0)
|Replies (0)P
Pierre
1 reviews | Active since Jan 2020
6 Mar 2026, 11:20
Firstly, I can't believe it is a portable device and how convenient that is
Firstly, I can't believe it is a portable device and how convenient that is. But that would be pretty useless if the battery didn't last. So I am extremely impressed with how long the battery last. The WhatsApp help desk is very quick and efficient as well. I haven't even been able to put the strengh up past 4 bars yet. Its amazing. Also the two output can be set to different strengths. I have to admit, I thought that it was a trick or something that the sales guy had some other unit, but my unit is is the same and works absolutely amazingly. I can definitely recommend this device and im looking forward to pain relief on many levels...
0
Replies (0)G
Gerda
1 reviews | Active since Jan 2020
26 Feb 2026, 08:06
I bought the Touch-X devise as it received very good reviews for product quality and overall client services
I bought the Touch-X devise as it received very good reviews for product quality and overall client services. My device was delivered to my door and no charge and have since received the e-book. I am confident that the product will aid my recovery from muscle injuries sustained during a pubic rami fracture.
Helpful (0)
|Replies (0)G
Gerda
1 reviews | Active since Jan 2020
26 Feb 2026, 08:06
I bought the Touch-X devise as it received very good reviews for product quality and overall client services
I bought the Touch-X devise as it received very good reviews for product quality and overall client services. My device was delivered to my door and no charge and have since received the e-book. I am confident that the product will aid my recovery from muscle injuries sustained during a pubic rami fracture.
0
Replies (0)C
ZM
Zubair M
1 reviews | Active since Jan 2020
5 Jan 2026, 10:52
The iTouch team are professional and the purchase experience was smooth and simple
The iTouch team are professional and the purchase experience was smooth and simple. All information was shared and I was kept up to date all along the way via Whatsapp and email.
Helpful (0)
|Replies (0)ZM
Zubair M
1 reviews | Active since Jan 2020
5 Jan 2026, 10:52
The iTouch team are professional and the purchase experience was smooth and simple
The iTouch team are professional and the purchase experience was smooth and simple. All information was shared and I was kept up to date all along the way via Whatsapp and email.
0
Replies (0)N
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