Beware!! Credit card fraudsters at work

Despite the good food, the thieving nature of Bev and her team, and lack of condoning this type of behaviour by owner Garth left a bad taste in our mouths.

We dined at the Grillhouse Rosebank on April 20th. Although the food and the service were good, there was an issue with the point of sales devices and I was charged twice.

The waitress handed me the point of sales machine and I inserted my card and typed in my pin but the transaction was allegedly unsuccessful as the POS device apparently didn’t accept Amex.

She then handed me a second POS machine but this time the transaction was successful.

When I reviewed my Amex statement, I noticed two transactions for the exact South African rand value, at the same restaurant, a few minutes apart. I therefore suspect that the first transaction was actually also successful

I raised this with the manager Bev who was rather dismissive of my concerns (I have this in writing) and asked me to raise this with Amex instead of checking with both her banks. I emailed the owner Garth who is yet to respond.

Interestingly, another customer called Marlon Roussouw had similar issues with this restaurant and posted a near identical review on google reviews 4 months ago. I wonder how many other patrons have also been cheated in this manner.

I’m summary, if you feel like having a steak in Johannesburg you’d rather go to the Local Grill in Parkhurst or the Butcher Shop in Sandton where you won’t get robbed.

If you must go to the Grillhouse, make sure you either pay with cash or have high end credit card insurance.