AK
Ameya K
Active since Feb 2015
2
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Reviews
2 reviews48 months ago
Beware!! Credit card fraudsters at work
Despite the good food, the thieving nature of Bev and her team, and lack of condoning this type of behaviour by owner Garth left a bad taste in our mouths. We dined at the Grillhouse Rosebank on April 20th. Although the food and the service were good, there was an issue with the point of sales devices and I was charged twice. The waitress handed me the point of sales machine and I inserted my card and typed in my pin but the transaction was allegedly unsuccessful as the POS device apparently didn’t accept Amex. She then handed me a second POS machine but this time the transaction was successful. When I reviewed my Amex statement, I noticed two transactions for the exact South African rand value, at the same restaurant, a few minutes apart. I therefore suspect that the first transaction was actually also successful I raised this with the manager Bev who was rather dismissive of my concerns (I have this in writing) and asked me to raise this with Amex instead of checking with both her banks. I emailed the owner Garth who is yet to respond. Interestingly, another customer called Marlon Roussouw had similar issues with this restaurant and posted a near identical review on google reviews 4 months ago. I wonder how many other patrons have also been cheated in this manner. I’m summary, if you feel like having a steak in Johannesburg you’d rather go to the Local Grill in Parkhurst or the Butcher Shop in Sandton where you won’t get robbed. If you must go to the Grillhouse, make sure you either pay with cash or have high end credit card insurance.
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136 months ago
Untrustworthy, unreliable
We had the misfortune of dealing with AD Transport to arrange our move from Joburg to Cape Town. At first their communication was good but then things changed dramatically. We had to phone them literally a dozen times to confirm the collection date because they were almost completely shut down during the month of December. We were informed our goods would arrive on January 10th but only did so on Jan 24th. They even went as far as denying confirmation of the initial delivery date. <br> <br> When I goods did arrive they were in shambles. Seven of our expensive wine glasses were completely smashed into powder. We relocated from New Zealand to Johannesburg and only had one glass break during that move. AD transport managed to break 7. Our fridge had a massive dent, our boxes were flattened, our pots were scratched.<br> <br> They even stuck hideous orange stickers on virtually all our items. The glue on these stickers have destroyed some of our items.<br> <br> I have called Deon Nel about this. He asked me to send him an email which I did but haven't received a response. I've even sms'd him but no response. All in all I would never deal with AD transport again. I would be keen to resolve the issue however
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