OUTSTANDING REFUND & UNFAIR TREATMENT – NWU STUDENT RESIDED AT GREEN MEADOWS LIFESTYLE VILLAGE, POTCHEFSTROOM

I am a mother to a student at North-West University, Potchefstroom and I am deeply frustrated with the lack of response and accountability from Green Meadows Lifestyle Village, Potchefstroom, regarding an overdue accommodation deposit refund.

Despite multiple follow-ups since December 2024, I have yet to receive the refund that was promised by end of January 2025. On 10 February 2025, I called the Admin Department and was sent from pillar to post before finally receiving the accounts department’s contact details.

On 11 February 2025, I contacted accounts, provided all required student details, and was assured I would be called back. No one ever called. On 19 February 2025, I followed up again and was informed that the refund was “still processing”, this is the same response I received previously.

To date, no refund has been made and no explanation has been provided. I have sent multiple emails, including one attaching the bank’s confirmation of account details, yet Green Meadows has remained unresponsive. The complete disregard for my query is unfair, unprofessional and unacceptable.

Student details are as follows: • Name: Kgomotso Mokgadi Edith Shivambu • Student Number: 50423096 • Residence: Green Meadows Lifestyle Village, Potchefstroom • Unit Number: 502

This refund has been long overdue, and the lack of urgency has seriously inconvenienced me financially. I demand immediate action to process this refund and a proper explanation for the continued delay. Green Meadows, kindly take accountability and treat this matter with the urgency it deserves.

I look forward to a prompt resolution.

Mom to Student