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BJT N
Active since Oct 2024
11
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11 reviews2 months ago
DebtBusters Failing to Remove Debt Review Listing Despite Clearance: Ongoing Prejudice
I am writting regarding DebtBusters’ failure to remove my debt review status from all registered credit bureaus, despite confirmation that I am not under debt review. During my marriage, my former spouse entered into debt review and I was included at that time. She completed the process and was issued with a Clearance Certificate in November 2022. We were divorced in July 2022. I have not app**** for debt review post-divorce. I have not signed Form 16. I have not consented to any new debt review process. DebtBusters confirmed in writing (during June 2024) that I am not under debt review and that the credit bureaus were updated. However, all six registered credit bureaus (XDS, Experian, TransUnion, ITC, VeriCred, and CPB) still reflect me as being under debt review. Each bureau has confirmed that they require formal clearance submission from DebtBusters in order to remove the flag. This ongoing failure to submit clearence for my name is causing prejudice to my credit profile; preventing access to credit; indicative of non-compliance with statutory reporting obligations. I have attempted to resolve this matter directly with DebtBusters but to date the issue remains unresolved. I request: (i) Immediate submission of the required clearance documentation to all credit bureaus; (ii) Written confirmation once my profile has been corrected; (iii) Full compliance within 5 working days. I am simultaneously escalating this matter through the appropriate regulatory channels (NCR). I trust this can be resolved urgently.
56 replies
4 months ago
DotSure's shocking service & attempt to avoid liability
I am extremely disappointed with the service I have received from DotSure. I initially joined DotSure to cover my Corolla. As I was told that DotSure is mainly focused on every major component in the engine, I continued with the policy on my bakkie after I no longer had the Corolla. When my bakkie recently developed problems, DotSure advised that I could take the vehicle to any of the recommended garages. The first recommended garage diagnosed an injector problem and quoted approximately R38,000, which I paid, leaving me with an outstanding balance of only R3,000. I even had to tow the vehicle at an additional R3,000, which DotSure has still not reimbursed. Shortly after the repair, the car started leaking. The same recommended garage then referred the vehicle to another recommended dealer for further assessment. The second recommended garage diagnosed a top damage and quoted around R78,000. A quote was sent to DotSure, but instead of approving the repairs, DotSure contacted the garage trying to determine what caused the top damage and began insinuating that the injectors may have caused the damage. Whereas, when I enquired with the garage, they clearly indicated that there were multiple possible causes, and they could not specifically say the injectors were responsible. Despite this, DotSure is now using this vague information to avoid liability, even though I have already spent over R40,000 out of my own pocket during the first diagnosis, including for towing, this othat should have been covered under the DotSure policy. DotSure's behaviour is unacceptable. It feels like daylight *******, and an attempt to shift blame after I followed every instruction by taking the car to a recommended garages. If this matter is not resolved urgently and fairly, I will have no choice but to escalate it to the Ombudsman, as consumers cannot continue to be treated this way. DotSure must take responsibility.
377 replies
6 months ago
Why Is GEMS Still Mandating Marara Pharmacy Despite Widespread Complaints?
I find it shocking that GEMS continues to mandate this Marara Pharmacy, despite numerous red flags and ongoing complaints from many patients. I have personally been waiting for over 11 days for my medication, yet the claim already shows as fully paid. To date, I have received no clear communication or resolution. This situation is not only highly inconvenient, but potentially dangerous for patients depending on time-sensitive chronic medication.
159 replies
6 months ago
11 Days Without Medication
I am very disappointed with the service I have received from Marara Pharmacy. I do not understand why my medical aid chose to mandate this pharmacy to handle my medication delivery. It has been over 11 days and I have still not received my medication, yet the claim shows as fully paid. This level of poor communication and inefficiency is completely unacceptable.
53 replies
6 months ago
Felt Violated by Bayport: Third-Party Bank Statements Used in My Personal Assessment
I feel deeply violated and disappointed by the way Bayport handled my recent credit application. What was supposed to be an eligibility assessment based on my personal finances somehow turned into them requesting and assessing bank statements belonging to a completely unrelated third party. Bayport staff seemed unaware of which documents are actually relevant for a personal affordability assessment, and their request for third-party data was both inappropriate and unprofessional. My own bank statements clearly show the funds I lend and recover, which should have been sufficient for assessment. I urge Bayport to review its internal training and compliance processes to ensure proper understanding of POPIA and responsible data handling. Clients should not be made to expose third parties’ confidential information just to be considered for a loan. I also got 0% feedback from the case officer assigned to the matter, had to get feedback from external parties. I hope this review helps prevent similar experiences for others.
53 replies
7 months ago
Delayed Statements of account from GAME
I am writing to formally raise a concern regarding the delayed provision of statements from Game. Despite repeated requests, I have been informed that the statements will take time due to a handover process. This delay is causing significant frustration, as I do not have the luxury of waiting and require these statements urgently. The current situation is frustrating. I respectfully request intervention to expedite the release of these statements.
53 replies
7 months ago
Delayed Statements of account from Woolworths
I am writing to formally raise a concern regarding the delayed provision of statements from Woolworths. Despite repeated requests, I have been informed that the statements will take time due to a handover process. This delay is causing significant frustration, as I do not have the luxury of waiting and require these statements urgently. The current situation is frustrating. I respectfully request intervention to expedite the release of these statements.
0 replies
7 months ago
I have been subjected to oppressive and an abuse of process by Standard Bank and itsSB Guarantee
I am extremely disappointed with the manner in which Standard Bank has dealt with my home loan matter. In October 2024, after arrears had accumulated, I entered into a settlement arrangement with Standard Bank and its attorneys. I settled the arrears of R75,370.19, agreed to pay legal costs of R35,396.23, with an understanding that legal costs are to be debited into our account held with Standard Bank and because the account fluctuated over time, we reasonably believed this was the case as we continued to make monthly payments. I also committed to resuming monthly debit order instalments. This arrangement was accepted in writing by Standard Bank’s representatives on 28 October 2024, and since then I have consistently honoured the monthly debit orders towards the loan. Despite the good faith compliance, I was shocked to be served with Heads of Argument in the High Court on 10 September 2025, advancing litigation that I reasonably believed had been resolved. Instead of withdrawing the case or communicating any alleged issues with my payments, Standard Bank and its lawyers have chosen to keep the case alive and push it further without warning. This conduct is deeply unfair, oppressive and amounts to an abuse of process. After being quite for a year, they just woke up and progressed a case without any non-compliance notifications, if any. What is even more distressing is the demeaning and misleading language used in their court papers. My payments are described as a “forlorn attempt” to reinstate the home loan agreement, and it is suggested that raising more than R250,000 indicates I could secure “alternative accommodation”. These statements dismiss the truth and misrepresent the reality. I have paid arrears, I am paying monthly instalments, and I have made significant payments under the arrangement. Such language is insulting, undermines my genuine efforts and misrepresents the facts to the court. They said we refuse to pay legal costs in the court papers, despite agreeing to attend to that in writing. It was always our understanding that the legal costs we agreed to pay were to be debited into our account held with Standard Bank. Because the account fluctuated over time, we reasonably believed this was the case as we continued to make monthly payments. Standard Bank’s own records will confirm that I have made lump sum payments of more than R500,000 into this account over the years. Even during times of financial strain, I consistently returned to regularize the account. Currently, with a permanent salary in place, the last six months of records show that debit orders have gone through without interruption, and they will continue to do so. No customer acting in good faith should be subjected to ************ or treated in this manner. Proper written communication should precede litigation, and once arrears have been settled and regular payments are being made, cases should be withdrawn rather than kept hanging over customers as a constant threat. I therefore call on Standard Bank to withdraw the pending legal proceedings, given that the reinstatement arrangement was agreed to at the time and had been faithfully honoured. Standard Bank should advise of any arrears, if any, so that we can arrange settlement, they should also confirm the reinstatement of my bond in writing considering that they failed to do so last time after tricking us into settling arrears; and they should commit to handling any future issues through clear, transparent communication rather than surprise litigation. Customers deserve fairness, respect and transparency; not ************ through abuse of the court process.
53 replies
13 months ago
OUTSTANDING REFUND & UNFAIR TREATMENT – NWU STUDENT RESIDED AT GREEN MEADOWS LIFESTYLE VILLAGE, POTCHEFSTROOM
I am a mother to a student at North-West University, Potchefstroom and I am deeply frustrated with the lack of response and accountability from Green Meadows Lifestyle Village, Potchefstroom, regarding an overdue accommodation deposit refund. Despite multiple follow-ups since December 2024, I have yet to receive the refund that was promised by end of January 2025. On 10 February 2025, I called the Admin Department and was sent from pillar to post before finally receiving the accounts department’s contact details. On 11 February 2025, I contacted accounts, provided all required student details, and was assured I would be called back. No one ever called. On 19 February 2025, I followed up again and was informed that the refund was “still processing”, this is the same response I received previously. To date, no refund has been made and no explanation has been provided. I have sent multiple emails, including one attaching the bank’s confirmation of account details, yet Green Meadows has remained unresponsive. The complete disregard for my query is unfair, unprofessional and unacceptable. Student details are as follows: • Name: Kgomotso Mokgadi Edith Shivambu • Student Number: 50423096 • Residence: Green Meadows Lifestyle Village, Potchefstroom • Unit Number: 502 This refund has been long overdue, and the lack of urgency has seriously inconvenienced me financially. I demand immediate action to process this refund and a proper explanation for the continued delay. Green Meadows, kindly take accountability and treat this matter with the urgency it deserves. I look forward to a prompt resolution. Mom to Student
53 replies
18 months ago
Tashreeq Is the BEST
Tashreeq was very patient with me and provided clarity and assistance on all questions I posed. Well done Tashreeq, keep up the good work and professionalism.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)