Marara Pharmacy
Verified Business
Marara Pharmacy
Verified Business
259 Reviews (last 12 months)
Responds in 51 hours 22 min
AI Review Summary
Based on recent customer reviews, Marara Pharmacy receives overwhelmingly negative feedback across every dimension of its service. As the designated service provider for Bonitas and GEMS chronic medication, customers consistently report failure to deliver life-sustaining medication on time, unanswered communications, incorrect dispensing, billing errors, and a widespread lack of accountability. A small number of reviews praise individual staff members, but these are isolated exceptions to a deeply troubled operation.
Top Strengths:
- •Customer Service & Staff Quality: A handful of customers name specific individuals such as Lize Binsbergen, Devante, and Khathu as exceptionally helpful and professional, going above and beyond to resolve issues when the broader system fails.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.5Trustindex Rating
#2Ranked In Pharmacy
51 hours 22 minutesAverage Time To Reply
-88 NPSRecommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 52 hours 30 min to reply
TrustIndex
2.5
Score
Ranking
#2
in Pharmacy
Avg Reply
51 hours 22 minutes
NPS Score
-88
Recommended: Unlikely
Replied to 90% of negative reviews
Typically takes less than 52 hours 30 min to reply
Review Distribution
1.2|259 Reviews
May '25 - Apr '26
5(5.4%)
4(0.5%)
3(0.9%)
2(0.9%)
1(92.4%)
5(5.4%)
4(0.5%)
3(0.9%)
2(0.9%)
1(92.4%)
Recent reviews (259)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
TS
Thea S
1 reviews | Active since Jan 2020
17 Mar 2026, 17:02
Marara - worst client care
I can only laugh (or cry) at the inefficiency of your business. See my previous reviews and the parcel is STILL sitting here. Everywhere I go, from my GP, to the specialist, not one has a good word to say about Marara - quoting all the complaints they're getting, and to think that Bonitas/Boncap, forces their clients to use Marara!!! You are a disgrace Marara
Helpful (0)
|Replies (0)TS
Thea S
1 reviews | Active since Jan 2020
17 Mar 2026, 17:02
Marara - worst client care
I can only laugh (or cry) at the inefficiency of your business. See my previous reviews and the parcel is STILL sitting here. Everywhere I go, from my GP, to the specialist, not one has a good word to say about Marara - quoting all the complaints they're getting, and to think that Bonitas/Boncap, forces their clients to use Marara!!! You are a disgrace Marara
0
Replies (0)CE
Chantal E
1 reviews | Active since Jan 2020
16 Mar 2026, 10:28
Poor service: Marara Pharmacy
This company has no care in the wold to communicate with clients. They do not read e-mails, or WhatsApp message, even if they boast that they have all these communication channels available. I get messages to pay and endless reminders to update my script- even after submitting it several times. Scripts get split, for God knows what reason, so you end up with part of the medication only. The call centre staff are friendly, but their promises of escalation useless. and empty. Emails are met with a receipt notification, that they take 48 hours (yeah, right) to respond and no reference number, followed by silence. I cannot fault the delivery contractors- at least we can speak to them, but they only deliver. The problem lies with the pharmacists and the distribution centre. It is impossible to reach them, they do not get back to the client and they certainly do not communicate. If you run out- your problem. Marara Pharmacy simply does not care.
Helpful (0)
|Replies (0)CE
Chantal E
1 reviews | Active since Jan 2020
16 Mar 2026, 10:28
Poor service: Marara Pharmacy
This company has no care in the wold to communicate with clients. They do not read e-mails, or WhatsApp message, even if they boast that they have all these communication channels available. I get messages to pay and endless reminders to update my script- even after submitting it several times. Scripts get split, for God knows what reason, so you end up with part of the medication only. The call centre staff are friendly, but their promises of escalation useless. and empty. Emails are met with a receipt notification, that they take 48 hours (yeah, right) to respond and no reference number, followed by silence. I cannot fault the delivery contractors- at least we can speak to them, but they only deliver. The problem lies with the pharmacists and the distribution centre. It is impossible to reach them, they do not get back to the client and they certainly do not communicate. If you run out- your problem. Marara Pharmacy simply does not care.
0
Replies (0)MG
Marthinus G
1 reviews | Active since Jan 2020
12 Mar 2026, 19:50
Marara pharmacy is the worst pharmacy in the world
I have endless problems with Mara pharmacy. They don't send your chronic medication on time then they agree that i can buy the medication at my local pharmacy and refund me. After i have send them 3 times the prove they now ignore me. This months medication is already over due. I contacted them this morning 12/03/2026 but was told that i must pay a co payment on my chronic medication and that is a lie. I have never paid a co payment before. They also have a whutsup group that does not work because they do not return your calls. Bonita's force us to use marara pharmacy that is totally useless and do not care about your and my health.
Helpful (0)
|Replies (0)MG
Marthinus G
1 reviews | Active since Jan 2020
12 Mar 2026, 19:50
Marara pharmacy is the worst pharmacy in the world
I have endless problems with Mara pharmacy. They don't send your chronic medication on time then they agree that i can buy the medication at my local pharmacy and refund me. After i have send them 3 times the prove they now ignore me. This months medication is already over due. I contacted them this morning 12/03/2026 but was told that i must pay a co payment on my chronic medication and that is a lie. I have never paid a co payment before. They also have a whutsup group that does not work because they do not return your calls. Bonita's force us to use marara pharmacy that is totally useless and do not care about your and my health.
0
Replies (0)JB
Josephine B
1 reviews | Active since Jan 2020
12 Mar 2026, 12:14
two weeks without medication
marara pharmacy is the worst, I am waiting for my chronic medication levy paid I tried to call and they are telling me stories. Last month I had to stay two weeks without medication. you are playing with my life; you are killing me slowly.
Helpful (0)
|Replies (0)JB
Josephine B
1 reviews | Active since Jan 2020
12 Mar 2026, 12:14
two weeks without medication
marara pharmacy is the worst, I am waiting for my chronic medication levy paid I tried to call and they are telling me stories. Last month I had to stay two weeks without medication. you are playing with my life; you are killing me slowly.
0
Replies (0)JJ
Janine J
1 reviews | Active since Jan 2020
9 Mar 2026, 09:40
Poor client services
As a current Bonitas Primary client I have been forced to use the services of Marara Pharmacy. For 1,5 years now I have had to phone them EVERY month in order to fix the claims they are processing. I have requested each and every time that a pharmacist contact me BEFORE processing the claim but I am yet to receive this call. And every single month I have to reverse the claim submitted and speak to a consultant which can sometimes take 15-20 minutes. Can they not just get their services up to standard - especially because we are forced to use them. And just for clarity it is only 1 prescription with 5 meds - and they can't even get this correct.
Helpful (0)
|Replies (0)JJ
Janine J
1 reviews | Active since Jan 2020
9 Mar 2026, 09:40
Poor client services
As a current Bonitas Primary client I have been forced to use the services of Marara Pharmacy. For 1,5 years now I have had to phone them EVERY month in order to fix the claims they are processing. I have requested each and every time that a pharmacist contact me BEFORE processing the claim but I am yet to receive this call. And every single month I have to reverse the claim submitted and speak to a consultant which can sometimes take 15-20 minutes. Can they not just get their services up to standard - especially because we are forced to use them. And just for clarity it is only 1 prescription with 5 meds - and they can't even get this correct.
0
Replies (0)TS
Thea S
1 reviews | Active since Jan 2020
6 Mar 2026, 16:53
Bad service
What a strange thing it was when I wrote a negative review more than a week ago about Marara's bad service, got a reply someone would contact me, and indeed someone did..... apologising, promising to send a courier to pick up the unwanted medication etc......and still the little box is still lying here after a week, waiting to be collected and no further word.
Helpful (0)
|Replies (0)TS
Thea S
1 reviews | Active since Jan 2020
6 Mar 2026, 16:53
Bad service
What a strange thing it was when I wrote a negative review more than a week ago about Marara's bad service, got a reply someone would contact me, and indeed someone did..... apologising, promising to send a courier to pick up the unwanted medication etc......and still the little box is still lying here after a week, waiting to be collected and no further word.
0
Replies (0)M
MELLISHA
1 reviews | Active since Jan 2020
5 Mar 2026, 11:50
Worst ever - as usual!
On 26 Jan I notified them that I need a certain tablet to be included in my next delivery. Nothing. Then I mailed them on 17 Feb and the response was 'Please be advised your account overdue for 30 days for further assistance please settle the account'. This 'outstanding amount' was for medication that they did NOT deliver. They claimed from my medical aid right on time and expected the co-payment for something not yet received. I mailed them again on 21 Feb detailing when the medication and invoice arrived, after that I made payment. No response whatsoever. I've been without this medication for over a month now. Do they care? Absolutely not! Bonitas is really punishing us with this 'pharmacy'. They are causing me more stress than anything else. I wonder if they is operating from someone's backyard!
Helpful (0)
|Replies (0)M
MELLISHA
1 reviews | Active since Jan 2020
5 Mar 2026, 11:50
Worst ever - as usual!
On 26 Jan I notified them that I need a certain tablet to be included in my next delivery. Nothing. Then I mailed them on 17 Feb and the response was 'Please be advised your account overdue for 30 days for further assistance please settle the account'. This 'outstanding amount' was for medication that they did NOT deliver. They claimed from my medical aid right on time and expected the co-payment for something not yet received. I mailed them again on 21 Feb detailing when the medication and invoice arrived, after that I made payment. No response whatsoever. I've been without this medication for over a month now. Do they care? Absolutely not! Bonitas is really punishing us with this 'pharmacy'. They are causing me more stress than anything else. I wonder if they is operating from someone's backyard!
0
Replies (0)FM
Fatima M
1 reviews | Active since Jan 2020
4 Mar 2026, 07:50
Unreliable pharmacy service - you don't value life
You have the most pathetic service levels. You billed my medical aid on 21/02/2026. Today is 04/03/2026 and you have not delivered my medication. I call the call centre to be told that it is on hold because of a levy. I pay this cash every month - how is it different this month? Also, was i supposed to smell or get smoke signals about the levy? You made no attempt to contact me. Then i returned incorrect stuff last month that was not correctly dispensed. You billed my medical aid, collected the incorrect stuff, but did not reverse that on my medical aid or send me the correct stuff. You don't even deserve this 1 rating - it should be a -10
Helpful (0)
|Replies (0)FM
Fatima M
1 reviews | Active since Jan 2020
4 Mar 2026, 07:50
Unreliable pharmacy service - you don't value life
You have the most pathetic service levels. You billed my medical aid on 21/02/2026. Today is 04/03/2026 and you have not delivered my medication. I call the call centre to be told that it is on hold because of a levy. I pay this cash every month - how is it different this month? Also, was i supposed to smell or get smoke signals about the levy? You made no attempt to contact me. Then i returned incorrect stuff last month that was not correctly dispensed. You billed my medical aid, collected the incorrect stuff, but did not reverse that on my medical aid or send me the correct stuff. You don't even deserve this 1 rating - it should be a -10
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Replies (0)