Poor Customer Service

I am writing this email because I am very dissatisfied and unhappy with the service we have received thus far regarding the bed exchange due to it being damaged.

1st we reported the damage and send pictures I would have expected that from the pictures you received you should have done thorough investigations regarding the bed Eg:

Find out if the mattress is clean if not advice your customer that for you to come collect the bed it needs to be cleaned we would have made a plan or taken extreme measures to get the bed Cleaned up and in the correct expected mode .

We were counselled by the delivery guy and he refused to exchange the bed. And after all this no one from the shop bothered to call us nor email us regarding this issue. For me this is very unprofessional and improper manner to deal with customers as this shows that you don’t care about your customers or better said because we are black hence we get treated In this inappropriate way. I trust this is not the way that Awful Company wishes to conduct business with valued customers, I am really very disappointed by your shop.

I would like to let you know and advice that despite communication nor a call we have managed to get the bed cleaned up professionally, so in this case where no communication was shared with us can you kindly and urgently arrange for the bed to be collected and exchanged for a proper bed that is not damaged and I ask this to be done urgently. I also want an apology plus an explanation of why we felt treated unfairly and deserved no communication form your company.

I will appreciate feedback regarding this to arrange delivery of the bed and collecting the damaged bed.

Thanks in advance.

Kind Regards, Nomsa Mashike