G
Greencoil
Unclaimed Business
G
Greencoil
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJ
WA
Weber A
1 reviews | Active since Jan 2020
18 Feb 2023, 12:20
Disgusting quality beds
I would like to inform you about the terrible customer service your branch at Mayville Mall Pretoria provides to customers. I purchased a new Greencoil Granite 152cm base set on the 29th December 2022 and it was delivered 31 Dec 2022. Around the 1st Feb, I heard the base of the bed is making a crack sound when you lie on the bed or when you turn around. Around the 4th Feb I could definitely hear that the base of the bed is broken and you can also feel this when 2 people lie on the bed. The bed a dip in the middle which then cause a person to roll to the middle of the med. I contacted the store manager Robert on the 6 Feb at 10:00 the morning to explain what is happening. He said that I need to speak to Letta, but she is currently busy and he will ask her to call me back, she never did. On the 7 Feb at 10:00 I phoned again, and I was told that I could not speak to Letta. I then spoke to KG and explained again what is happening, she asked that I need to send them photos of where the bed broke if I want them to assist me. I tried to explain to KG that you cannot take photos as the base is broken on the inside, and it is fully covered, You will only see that the base is broken once you open the base, she just kept on saying that I must send photo’s. I went to the Mayville store on the 8th Feb to see if I can speak to Letta directly. (Had to wait 20 min as she first went to the Hyperama for shopping). I explained the situation to Letta and she said I must send photos even if you cannot see where the bed broke. On the 9th Feb I send the photo’s as requested. I explained to Letta how urgent it is to get this resolved and she promised that she will get back to me on the 10th, this did not happen. I only received feedback on the 14th to say the supplier wants a video so that they can hear the crack sound, I send her the video. I asked Letta that I want feedback by Friday or I will take this matter further, needless to say, I did not get any feedback. The reason why I bought this bed was that my husband had a major operation on the 22nd December. He needs a proper bed to sleep on so that he can be comfortable while he is recovering form this operation. As you can imagine my frustration, my husband now sleeps on a bed that is broken. I am disgusted that I must pay thousands of rands for a bed that only lasted a month, and from House and Home Mayville store that refuse to provide customer service.
Helpful (0)
|Replies (0)WA
Weber A
1 reviews | Active since Jan 2020
18 Feb 2023, 12:20
Disgusting quality beds
I would like to inform you about the terrible customer service your branch at Mayville Mall Pretoria provides to customers. I purchased a new Greencoil Granite 152cm base set on the 29th December 2022 and it was delivered 31 Dec 2022. Around the 1st Feb, I heard the base of the bed is making a crack sound when you lie on the bed or when you turn around. Around the 4th Feb I could definitely hear that the base of the bed is broken and you can also feel this when 2 people lie on the bed. The bed a dip in the middle which then cause a person to roll to the middle of the med. I contacted the store manager Robert on the 6 Feb at 10:00 the morning to explain what is happening. He said that I need to speak to Letta, but she is currently busy and he will ask her to call me back, she never did. On the 7 Feb at 10:00 I phoned again, and I was told that I could not speak to Letta. I then spoke to KG and explained again what is happening, she asked that I need to send them photos of where the bed broke if I want them to assist me. I tried to explain to KG that you cannot take photos as the base is broken on the inside, and it is fully covered, You will only see that the base is broken once you open the base, she just kept on saying that I must send photo’s. I went to the Mayville store on the 8th Feb to see if I can speak to Letta directly. (Had to wait 20 min as she first went to the Hyperama for shopping). I explained the situation to Letta and she said I must send photos even if you cannot see where the bed broke. On the 9th Feb I send the photo’s as requested. I explained to Letta how urgent it is to get this resolved and she promised that she will get back to me on the 10th, this did not happen. I only received feedback on the 14th to say the supplier wants a video so that they can hear the crack sound, I send her the video. I asked Letta that I want feedback by Friday or I will take this matter further, needless to say, I did not get any feedback. The reason why I bought this bed was that my husband had a major operation on the 22nd December. He needs a proper bed to sleep on so that he can be comfortable while he is recovering form this operation. As you can imagine my frustration, my husband now sleeps on a bed that is broken. I am disgusted that I must pay thousands of rands for a bed that only lasted a month, and from House and Home Mayville store that refuse to provide customer service.
0
Replies (0)KD
Keith D
1 reviews | Active since Jan 2020
19 May 2022, 05:17
Poor quality and a superior beds price
I purchased a bed at a reputable retailer in late 2019. My needs for a bed was comfort and extra weight support. The sales person was grate at selling me their most expensive beg on shopfloor. The sales description matched my wishlist and I took the bed on 6 months terms at R12 or R13k. Low and behold 6 months later the matress started collapsing in the center. Keep in mind that my body weight is 109 kg and my wife 95kg, but the bed is "supposed" to be 140kg weight capacity. I then had to fight to get a exchange from the supplier due to covid . I eventually managed to get a call from some ops/area manager from the supplier, whom apologised and make things happen. My was matress exchanged was approved. The day of the delivery came and I inspected the matress when I got home and to my surprise, the stitching was all faulty. I the contacted the store the next morning , and sent them pictures and they forwarded it to the supplier. I then got a call from the same manager, whom again apologised and offered to send me 2 pillows for the inconvenience. The exchange was the done a day later, and dispite the outer stitching being faulty again, I notified the sales person, but decided to let it be as I was tired of all the fuss. Fast forward to 2020. My matress hurts both our backs and it's difficult to get a good night's sleep. I recently bought a R4800 bed from one of the independent retailers and believe me that bed offers a more comfy experience. So I contacted the store and they contacted the supplier, whom in return said that I should pay R1450 to have the mattress exchanged. I feel that this is so unfair. It seems I will have to pay this amount of money, but I will ensure that I advise on all social media platforms, about my experience.
Helpful (0)
|Replies (0)KD
Keith D
1 reviews | Active since Jan 2020
19 May 2022, 05:17
Poor quality and a superior beds price
I purchased a bed at a reputable retailer in late 2019. My needs for a bed was comfort and extra weight support. The sales person was grate at selling me their most expensive beg on shopfloor. The sales description matched my wishlist and I took the bed on 6 months terms at R12 or R13k. Low and behold 6 months later the matress started collapsing in the center. Keep in mind that my body weight is 109 kg and my wife 95kg, but the bed is "supposed" to be 140kg weight capacity. I then had to fight to get a exchange from the supplier due to covid . I eventually managed to get a call from some ops/area manager from the supplier, whom apologised and make things happen. My was matress exchanged was approved. The day of the delivery came and I inspected the matress when I got home and to my surprise, the stitching was all faulty. I the contacted the store the next morning , and sent them pictures and they forwarded it to the supplier. I then got a call from the same manager, whom again apologised and offered to send me 2 pillows for the inconvenience. The exchange was the done a day later, and dispite the outer stitching being faulty again, I notified the sales person, but decided to let it be as I was tired of all the fuss. Fast forward to 2020. My matress hurts both our backs and it's difficult to get a good night's sleep. I recently bought a R4800 bed from one of the independent retailers and believe me that bed offers a more comfy experience. So I contacted the store and they contacted the supplier, whom in return said that I should pay R1450 to have the mattress exchanged. I feel that this is so unfair. It seems I will have to pay this amount of money, but I will ensure that I advise on all social media platforms, about my experience.
0
Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
12 Feb 2021, 12:58
Poor Customer Service
I am writing this email because I am very dissatisfied and unhappy with the service we have received thus far regarding the bed exchange due to it being damaged. 1st we reported the damage and send pictures I would have expected that from the pictures you received you should have done thorough investigations regarding the bed Eg: Find out if the mattress is clean if not advice your customer that for you to come collect the bed it needs to be cleaned we would have made a plan or taken extreme measures to get the bed Cleaned up and in the correct expected mode . We were counselled by the delivery guy and he refused to exchange the bed. And after all this no one from the shop bothered to call us nor email us regarding this issue. For me this is very unprofessional and improper manner to deal with customers as this shows that you don’t care about your customers or better said because we are black hence we get treated In this inappropriate way. I trust this is not the way that Awful Company wishes to conduct business with valued customers, I am really very disappointed by your shop. I would like to let you know and advice that despite communication nor a call we have managed to get the bed cleaned up professionally, so in this case where no communication was shared with us can you kindly and urgently arrange for the bed to be collected and exchanged for a proper bed that is not damaged and I ask this to be done urgently. I also want an apology plus an explanation of why we felt treated unfairly and deserved no communication form your company. I will appreciate feedback regarding this to arrange delivery of the bed and collecting the damaged bed. Thanks in advance. Kind Regards, Nomsa Mashike
Helpful (0)
|Replies (0)NM
Nomsa M
1 reviews | Active since Jan 2020
12 Feb 2021, 12:58
Poor Customer Service
I am writing this email because I am very dissatisfied and unhappy with the service we have received thus far regarding the bed exchange due to it being damaged. 1st we reported the damage and send pictures I would have expected that from the pictures you received you should have done thorough investigations regarding the bed Eg: Find out if the mattress is clean if not advice your customer that for you to come collect the bed it needs to be cleaned we would have made a plan or taken extreme measures to get the bed Cleaned up and in the correct expected mode . We were counselled by the delivery guy and he refused to exchange the bed. And after all this no one from the shop bothered to call us nor email us regarding this issue. For me this is very unprofessional and improper manner to deal with customers as this shows that you don’t care about your customers or better said because we are black hence we get treated In this inappropriate way. I trust this is not the way that Awful Company wishes to conduct business with valued customers, I am really very disappointed by your shop. I would like to let you know and advice that despite communication nor a call we have managed to get the bed cleaned up professionally, so in this case where no communication was shared with us can you kindly and urgently arrange for the bed to be collected and exchanged for a proper bed that is not damaged and I ask this to be done urgently. I also want an apology plus an explanation of why we felt treated unfairly and deserved no communication form your company. I will appreciate feedback regarding this to arrange delivery of the bed and collecting the damaged bed. Thanks in advance. Kind Regards, Nomsa Mashike
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jul 2019, 12:55
Rare customer experience
Sometimes - but very rarely - businesses manage to turn a poor customer experience around completely. Dean at Greencoil did that. Got back to me in 15 minutes and exceeded my expectations in putting things right.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jul 2019, 12:55
Rare customer experience
Sometimes - but very rarely - businesses manage to turn a poor customer experience around completely. Dean at Greencoil did that. Got back to me in 15 minutes and exceeded my expectations in putting things right.
0
Replies (0)