WA
Weber A
Active since Apr 2012
8
Reviews
0
Industries
Reviews
8 reviews38 months ago
Disgusting quality beds
I would like to inform you about the terrible customer service your branch at Mayville Mall Pretoria provides to customers. I purchased a new Greencoil Granite 152cm base set on the 29th December 2022 and it was delivered 31 Dec 2022. Around the 1st Feb, I heard the base of the bed is making a crack sound when you lie on the bed or when you turn around. Around the 4th Feb I could definitely hear that the base of the bed is broken and you can also feel this when 2 people lie on the bed. The bed a dip in the middle which then cause a person to roll to the middle of the med. I contacted the store manager Robert on the 6 Feb at 10:00 the morning to explain what is happening. He said that I need to speak to Letta, but she is currently busy and he will ask her to call me back, she never did. On the 7 Feb at 10:00 I phoned again, and I was told that I could not speak to Letta. I then spoke to KG and explained again what is happening, she asked that I need to send them photos of where the bed broke if I want them to assist me. I tried to explain to KG that you cannot take photos as the base is broken on the inside, and it is fully covered, You will only see that the base is broken once you open the base, she just kept on saying that I must send photo’s. I went to the Mayville store on the 8th Feb to see if I can speak to Letta directly. (Had to wait 20 min as she first went to the Hyperama for shopping). I explained the situation to Letta and she said I must send photos even if you cannot see where the bed broke. On the 9th Feb I send the photo’s as requested. I explained to Letta how urgent it is to get this resolved and she promised that she will get back to me on the 10th, this did not happen. I only received feedback on the 14th to say the supplier wants a video so that they can hear the crack sound, I send her the video. I asked Letta that I want feedback by Friday or I will take this matter further, needless to say, I did not get any feedback. The reason why I bought this bed was that my husband had a major operation on the 22nd December. He needs a proper bed to sleep on so that he can be comfortable while he is recovering form this operation. As you can imagine my frustration, my husband now sleeps on a bed that is broken. I am disgusted that I must pay thousands of rands for a bed that only lasted a month, and from House and Home Mayville store that refuse to provide customer service.
0 replies
38 months ago
Disgusting services
I would like to inform you about the terrible customer service your branch at Mayville Mall Pretoria provides to customers. I purchased a new Greencoil Granite 152cm base set on the 29th December 2022 and it was delivered 31 Dec 2022. Around the 1st Feb, I heard the base of the bed is making a crack sound when you lie on the bed or when you turn around. Around the 4th Feb I could definitely hear that the base of the bed is broken and you can also feel this when 2 people lie on the bed. The bed a dip in the middle which then cause a person to roll to the middle of the med. I contacted the store manager Robert on the 6 Feb at 10:00 the morning to explain what is happening. He said that I need to speak to Letta, but she is currently busy and he will ask her to call me back, she never did. On the 7 Feb at 10:00 I phoned again, and I was told that I could not speak to Letta. I then spoke to KG and explained again what is happening, she asked that I need to send them photos of where the bed broke if I want them to assist me. I tried to explain to KG that you cannot take photos as the base is broken on the inside, and it is fully covered, You will only see that the base is broken once you open the base, she just kept on saying that I must send photo’s. I went to the Mayville store on the 8th Feb to see if I can speak to Letta directly. (Had to wait 20 min as she first went to the Hyperama for shopping). I explained the situation to Letta and she said I must send photos even if you cannot see where the bed broke. On the 9th Feb I send the photo’s as requested. I explained to Letta how urgent it is to get this resolved and she promised that she will get back to me on the 10th, this did not happen. I only received feedback on the 14th to say the supplier wants a video so that they can hear the crack sound, I send her the video. I asked Letta that I want feedback by Friday or I will take this matter further, needless to say, I did not get any feedback. The reason why I bought this bed was that my husband had a major operation on the 22nd December. He needs a proper bed to sleep on so that he can be comfortable while he is recovering form this operation. As you can imagine my frustration, my husband now sleeps on a bed that is broken. I am disgusted that I must pay thousands of rands for a bed that only lasted a month, and from House and Home Mayville store that refuse to provide customer service.
0 replies
71 months ago
Pathetic after service
As we are now forced to work from home, I got a 5G Rain internet connection. As per Rainss adverti*****t, they have the best network cover and the fasts-es speed in Pretoria. Regretfully they do not inform their customers that they do not provide any after care service. They are indeed very prompt to ensure that their clients get monthly statements to ensure the monthly payment. So I as a customer, I needs to pay for ****py internet service that's providing more problems than pleasure. I need to connect via my cellphone for the last 2 days just in order for me to be able to work. Please take this in mind should you consider getting this service. You would have double expenses paying for a 5G connection and buying data to connect via your cellphone.
105 replies
101 months ago
Pathetic Service
My Dad bought a gas stove from House & Home Mayville a while ago. The stove broke and he went back to House & Home on the 14th November as he did take out an extended warranty on the stove. On the 21st November a technician came to his house to see what was wrong. He explained that they will fix the stove, he will order the parts and then he will be back to repair the stove. On the 13th December my Dad received a call from Letta to say that they cannot find any parts and that House & Home will replace the stove. He received 4 SMS’s on the 13th December to say that the claim was approved and that the stove will be replaced, Claim nr ********** ********** . The morning of the 15th December he went into House & Home Mayville to find out when the stove will be replaced. They promised that they will sort it out immediately as the claim was already approved. Yesterday my Dad went there again and waited 3 hours and still no answer as to when he will get a new stove. The branch Manager, Andre was to NO ASSISTANCE at all. They still can’t give him an answer, apparently they still did not get the credit note from Head Office. It’s more than 5 weeks and still without a stove. Why do you pay so much for an extended warranty and then have to beg people to give you a stove after the claim was approved. This is pathetic service and totally unacceptable. House and Home Mayville are very quick to sell you a product, but when they need to replace it, you are treated like ****. My dad needs to go into the store or phone over and over again, keeping in mind his a pensioner struggling to walk. I’m sure House and Home will not pay any extra expenses for them for food due to not having a stove. I will highly recommend everybody to think carefully before doing business with House and Home again.
0 replies
106 months ago
Harassing old people
<p>July 2015 my father phoned ADT to cancel his contract with them as he was in the process of selling his house. <br />He spoke to Claudia on number ********** , she advised him that he need to make another installment in order to give the 30 days notice. He made another installment and she then confirmed that the account with ADT was cancelled.</p> <p>At the end of July he moved out of my house and moved in with me due to illness.</p> <p>He never heard anything from ADT until now that he was handed over to Creditworx. Why would his account be handed over to Credit Worx if it was cancelled.</p> <p>He strongly disagree that he need to pay anything to ADT as it was confirmed by Claudia that his account was cancelled.</p> <p>I would appreciate if you could follow this up and close this account as I do not appreciate this harassment from Credit Worx, phoning my dad every second day and demand payment. Every time it is a different agent and I he needs to explain from the start. He struggles to hear on a phone as he is using hearing aids. I have send emails to them and explained to them a million times that he cancelled the contract, but clearly nobody reads these emails.</p> <p>Your feedback regarding this will be appreciated.</p>
0 replies
106 months ago
Terrible service
<p><br />July 2015 my father phoned ADT to cancel his contract with them as he was in the process of selling his house. <br />He spoke to Claudia on number ********** , she advised him that he need to make another installment in order to give the 30 days notice. He made another installment and she then confirmed that the account with ADT was cancelled.</p> <p>At the end of July he moved out of my house and moved in with me due to illness. </p> <p>He never heard anything from ADT until now that he was handed over to Creditworx. Why would his account be handed over to Credit Worx if it was cancelled.</p> <p>He strongly disagree that he need to pay anything to ADT as it was confirmed by Claudia that his account was cancelled.</p> <p>I would appreciate if you could follow this up and close this account as I do not appreciate this harassment from Credit Worx, phoning my dad every second day and demand payment. Every time it is a different agent and I he needs to explaine from the start. He stuggles to hear on a phone as he is usig hearingaids. I have send emails to them and explained to them a million times that he cancelled the contract, but clearly nobody reads these emails. </p> <p>Your feedback regarding this will be appreciated.</p> <p>Regards</p>
135 replies
116 months ago
Selling false products to clients
<p>I bought the vacuum cleaner form Macro Wonderboom on the 3rd August. The salesman told us how wonderful your product is and that it is very durable. He even showed me how strong the pipes are and that nothing can break it. This motivated me to buy the vacuum machine.</p> <p>As I do not have any carpets in my house, I do not use a vacuum regularly. This weekend, I wanted to use the machine for the first time. Within the first 5 minutes of using this machine, the pipe was broken on 4 different places. It looks like it was old stock that was sold to me, how can a new vacuum cleaner pipe tear on 4 places. This is ridiculous.</p> <p>Your staff is very well trained on how to lie to customers and sell them a product under falls pretences. I cannot return the product, as you have only a 14 day return policy. Needless to say, this was not told to me. How do you sell a product, but the product suction pipe does not even last 5 minutes, or do you sell old stock to clients while pretending it is new. I really hope that you will replace this pipe and try to replace my confidence in Tevo products.</p> <p> </p>
212 replies
131 months ago
Telkom Pathetic Service.
Telkom can just as well close down their technical department as they are useless. I was scheduled to move my ADSL line from my old house to the new premisses I moved in to. This was suppose to be done on the 3rd July 2015. Nobody came out. I had to call the call center just to hear some lame excuse that they had to much work and be reschedule for the 9th. Again they did not come on the 9th. After speaking to them again I was promised the 10th. To no surprise still no installation. After speaking to a supervisor and getting another excuse I was promised the 16th. Yea right, I wish. Again speaking the the call center, the excuse was that this was the technical departments fault so I was promised definitely the 20th. Surprise Surprise, the 20th still no ADSL line. So this morning I was advise that \Mam this will be followed up with the technical department but we will reschedule you for the 29th"How ridiculous"
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)