NM
Nomsa M
Active since Dec 2020
11
Reviews
0
Industries
Reviews
11 reviews8 months ago
Formal Complaint Regarding Misleading Information on MigoaL Card
I am writing to formally raise a concern regarding the MigoaL card I was issued. I was informed that I would receive cashback benefits if I did not settle my existing loan with Nedbank. However, I was never advised of the critical terms and conditions attached to this offer—specifically, the requirement to deposit R5,000 into the account or to switch my salary to Nedbank. None of these conditions were explained to me at the time, and I feel that the information provided was misleading and incomplete. This experience has left me extremely disappointed and frustrated. To make matters worse, the card now reflects a negative balance of R100, which I was not expecting. This situation has left a bad taste in my mouth, and I am now reluctant to engage with Nedbank further, even if I had considered switching to your services. I believe this was a serious miscommunication and a breach of trust.
0 replies
15 months ago
FRADULENT DSTV I DIDNT REQUEST A FUNERAL COVER
The Worst to deal with and they do *****ulent activities on peoples account I don't remember signing up for a multi choice funeral cover and they saw it fit to sign 1 up for me without my concern and debit my account and no one seems to give me the answers and when I call the DSTV MULTICHOICE people cant help me. The worst service and *****ulent
0 replies
17 months ago
Incorrect Phone delivered Misled by Sales Agent
Worst Experience I am writing to express my concern regarding a recent order. I specifically requested a Samsung A55, but I received a ZTE Blade A55 instead. This is not the phone I wanted, and I believe I was misled by the sales agent. I spoke with Nakita, Sales Agent to cancel the contract call reference(7767770), about this issue. Please arrange for the incorrect phone to be collected as soon as possible. If you cannot provide the Samsung A55, I would like to cancel the contract. Nomsa Mashike
0 replies
22 months ago
Urgent: Pending Transaction and Service Concerns
Dear Capitec Customer Service, I am writing to express my disappointment with the service I have received from Capitec. I had initially considered moving my salary account to Capitec, but my recent experiences have led me to reconsider. On June 28, 2024, I made an online transaction of R532 to a freight company, Buffalo. As of today, July 5, 2024, the payment I authorized is still pending. I have spoken to five different representatives at Capitec, but none could provide a satisfactory resolution. They informed me that an authorization letter from the merchant is required, which the merchant refused to provide, stating they did not understand why such a request was necessary when I need to pay them to release my items. This situation has caused significant inconvenience, and it seems that this issue of pending payments for extended periods is unique to Capitec. Had I made the payment through FNB, I am confident it would have cleared by now. I am disappointed with the level of service provided by Capitec and the inconvenience it has caused. I kindly request that you look into this matter urgently and provide a resolution. I look forward to hearing from you soon. Sincerely, Nomsa Mashike
53 replies
22 months ago
Rain Urgent: Service Disruption and Poor Customer Support
Subject: Urgent: Service Disruption and Poor Customer Support Dear Rain Accounts Department, I am writing to you with great disappointment and frustration regarding the service I have received as a customer. Despite having made my payment, my services were abruptly switched off, and my attempts to resolve this issue through your call center have been met with hang-ups and a lack of follow-up. As I write this email, my services remain inactive, which is unacceptable and disrupts my daily activities that rely on internet connectivity. This experience has left me with no choice but to request the immediate removal of your router and the cancellation of my services. Account Details: - Name: Neo Mashike - Address: 64 Without Avenue - Account Number: 082 863 5684 I have fulfilled my financial obligations, yet the service promised has not been delivered. The lack of response and assistance from your customer service team only exacerbates the situation. I urge you to address this matter promptly. Please send a representative to collect your equipment and process the cancellation of my services. I expect a swift response to this email, and I hope that future customers will not have to endure similar experiences. Sincerely, Neo Mashike 082-863-5684
106 replies
22 months ago
Urgent: Unsatisfactory Service and Lack of Communication
I hope this message finds you well. I am writing to express my deep dissatisfaction with the service I have received from GoSolr. Despite having made all necessary payments, I have experienced repeated instances of service throttling without any prior communication or alerts from your team.This lack of communication is extremely frustrating and unprofessional. It is unacceptable that services are throttled without any notification, leaving customers in the dark. Additionally, it appears that there are significant gaps in your checks and balances, as these issues persist without resolution. I expect a prompt response to this email and immediate action to rectify the situation. Please ensure that my services are restored to full capacity and that I am informed of any future changes or issues in advance. I also request a thorough review of your customer service practices to prevent such occurrences in the future. Thank you for your immediate attention to this matter.
106 replies
23 months ago
Subject: Urgent Complaint Regarding Rain Service
Dear Rain Customer Service, I am writing to express my extreme dissatisfaction with the quality of service I have received from Rain. Despite numerous attempts to resolve my issues, I have encountered nothing but frustration and disappointment. Lack of Responsiveness: Rain’s customer service hotline seems to be perpetually unreachable. I have made countless calls, but no one answers. Additionally, after escalating my concerns, I have not received any callbacks as promised. This lack of responsiveness is unacceptable and has caused significant inconvenience. Incorrect Billing: Rain has been debiting incorrect amounts from my account. This has not only affected my financial stability but has also resulted in my WiFi being disconnected due to non-payment. I expect accurate billing and prompt resolution when discrepancies occur. Overall Experience: Frankly, Rain’s service is the worst I have ever encountered. As a paying customer, I deserve better treatment and reliable communication. I urge Rain to rectify these issues promptly and restore my faith in your company. I kindly request that someone from Rain’s management team address my concerns immediately. My account details are as follows: Contact Number: 0828635684 I appreciate your attention to this matter and expect a swift resolution. If necessary, I am prepared to escalate this complaint further. Thank you for your prompt action. Sincerest. Neo Mashike 0828635684
106 replies
24 months ago
+27 82 692 5892
Rain has the worst Service in all Honesty and their call center agents are the most rude people and not always willing to help how is that business operating they have the worst service, they sold me a Faulty router as an old person my daughter referred me to Rain but its the worst i had to call 10 people to get them to fetch the faulty router and finally the came to collect it the router was packaged with 2 sim cards and router covers as part of the package so when the driver came to pick the faulty router to deliver the new router I mistakenly packed the 2 sim cards and covers thinking the new package will come with all that it turns out now i have been sent to pillar from post now because I have been calling I need the 2 sim cards and the covers it was it is part of my package no one wants to return the items back I call everyday no one wants to return them back
159 replies
57 months ago
Partynet Party Supplies The best
I honestly doubted when I placed the order for a party pack hamper for my kids birthday at school, then I finally did place the order with PARTY NET and wow am I Impressed the packaging is the best all neatly packed, I would like to thank the company personnel Natalie at the customer services division for her excellent support. she took care of all my queries and always provided prompt response . A great Thank you for the Best Service and Best Party Pack Thus Far
0 replies
63 months ago
Poor Customer Service
I am writing this email because I am very dissatisfied and unhappy with the service we have received thus far regarding the bed exchange due to it being damaged. 1st we reported the damage and send pictures I would have expected that from the pictures you received you should have done thorough investigations regarding the bed Eg: Find out if the mattress is clean if not advice your customer that for you to come collect the bed it needs to be cleaned we would have made a plan or taken extreme measures to get the bed Cleaned up and in the correct expected mode . We were counselled by the delivery guy and he refused to exchange the bed. And after all this no one from the shop bothered to call us nor email us regarding this issue. For me this is very unprofessional and improper manner to deal with customers as this shows that you don’t care about your customers or better said because we are black hence we get treated In this inappropriate way. I trust this is not the way that Awful Company wishes to conduct business with valued customers, I am really very disappointed by your shop. I would like to let you know and advice that despite communication nor a call we have managed to get the bed cleaned up professionally, so in this case where no communication was shared with us can you kindly and urgently arrange for the bed to be collected and exchanged for a proper bed that is not damaged and I ask this to be done urgently. I also want an apology plus an explanation of why we felt treated unfairly and deserved no communication form your company. I will appreciate feedback regarding this to arrange delivery of the bed and collecting the damaged bed. Thanks in advance. Kind Regards, Nomsa Mashike
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)