No service, and it's dangerous waiting so long to enter the premises

Hi, today we went to take what we needed to off load to storage and we waited outside for 20 minutes to let us in to their premises to off load what we had, but nobody no guard came to open and it's dangerous waiting outside When we finally got inside the guard stated they are short staffed and he must do everything and another Indian gentleman just stated speak to the office it's not them to help on the matter on us waiting No utter care or even to state sorry for letting you wait as you did, but just excuses is utterly unacceptable and very unprofessional Maybe the service will become better or just a no care attitude as usual