Refund!!

Hoo my Gosh I "HATE" Greyhound refund department is so unprofessional and useless in doing their Job. I have been in contact with the office for a month wanting my refund from January till to date nothing has happened. I sent emails they never responded when I call they take my number and never call back. The team leader is Myron that person is forever busy to attend to any customer. I am soo annoyed!!!