Dont book with Greyhound!

Worse experience ever. 2 months ago a friend and I called in requesting a refund. We were told to send an email to refunds@greyhound.co.za then get told months later that no one actually mans that line. What's supposed to happen? Spoke to Kyle McPherson multiple times over email all we keep getting back is "waiting for my manager" who has either knocked off or too busy to attend to us. R6 000 is a lot of money!