Greys Ambulance Respondent lady was rude and negligent.

Dear Sir/Madam,

I am writing to formally express my concern and disappointment regarding an incident that occurred on the 7th of May 2025 today , when I urgently required an ambulance and contacted your hospital for assistance.

Despite the severity of the situation, my call for help was not responded to in a timely or appropriate manner. I attempted to reach your emergency services at [10:20am], clearly stating the urgent nature of the medical emergency. Unfortunately, no ambulance was dispatched, and no follow-up communication was made to check on the situation. Instead the woman was rude and hung the phone twice.

This lack of response placed me (or the person in need) at serious risk and caused considerable distress. It is deeply troubling that a healthcare institution could fail in such a critical responsibility. I am seeking a formal explanation as to why my call was ignored or mishandled, and what steps your hospital is taking to prevent such incidents in the future.

I would appreciate a prompt investigation into this matter and a written response outlining your findings and proposed actions.

Thank you for your attention. The number I was given at the hospital to call was 0333921702

Sincerely, Nomonde Zondi