GROENKLOOF PROPERTIES REFUSES TO REFUND MY RENTAL DEPOSIT

To Whom It May Concern,

I am absolutely disgusted and appalled by the ********* and disgraceful treatment I’ve received from Groenkloof Properties, and in particular, Ben Laubcher, regarding my rental deposit refund for Unit 114, Clearwater, Ecopark Estate.

I vacated the property on 30 April 2025, returned the keys in perfect condition, and was referred to Ben Laubcher by my current estate agent, Werner Geyer from Wernerverhurings, as Groenkloof Properties was the original managing agency who received my deposit.

Since then, I have been contacting Ben daily – and I mean every single day – and have been completely ignored. The only two messages I have received from him were:

A promise that the deposit would be paid the following day (a blatant lie). A claim that he would send proof of payment (which he never did). This is now going into weeks of silence, false promises, and total disrespect. The deposit was not a donation – it’s money I rightfully earned and require for my current accommodation, and I have been forced to chase it like a beggar.

Groenkloof Properties is operating with a shocking lack of professionalism, transparency, and basic human decency. I am left with no response, no refund, and no accountability.

I am demanding that Groenkloof Properties and Ben Laubcher be held accountable for this inexcusable behaviour. I have now reached out to Ecopark Estate Management and Martinique for assistance and am preparing to take legal action if this is not resolved immediately.

This is not how clients should be treated. I will continue to escalate this until I am paid what is owed to me.

Do not trust Groenkloof Properties with your money.