TN
Thato N
Active since Mar 2024
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
GROENKLOOF PROPERTIES REFUSES TO REFUND MY RENTAL DEPOSIT
To Whom It May Concern, I am absolutely disgusted and appalled by the ********* and disgraceful treatment I’ve received from Groenkloof Properties, and in particular, Ben Laubcher, regarding my rental deposit refund for Unit 114, Clearwater, Ecopark Estate. I vacated the property on 30 April 2025, returned the keys in perfect condition, and was referred to Ben Laubcher by my current estate agent, Werner Geyer from Wernerverhurings, as Groenkloof Properties was the original managing agency who received my deposit. Since then, I have been contacting Ben daily – and I mean every single day – and have been completely ignored. The only two messages I have received from him were: A promise that the deposit would be paid the following day (a blatant lie). A claim that he would send proof of payment (which he never did). This is now going into weeks of silence, false promises, and total disrespect. The deposit was not a donation – it’s money I rightfully earned and require for my current accommodation, and I have been forced to chase it like a beggar. Groenkloof Properties is operating with a shocking lack of professionalism, transparency, and basic human decency. I am left with no response, no refund, and no accountability. I am demanding that Groenkloof Properties and Ben Laubcher be held accountable for this inexcusable behaviour. I have now reached out to Ecopark Estate Management and Martinique for assistance and am preparing to take legal action if this is not resolved immediately. This is not how clients should be treated. I will continue to escalate this until I am paid what is owed to me. Do not trust Groenkloof Properties with your money.
0 replies
12 months ago
Consistently Disrespectful & Shocking Service at KFC Ecopark Boulevard
I’m deeply disappointed and angered by the consistent poor treatment I’ve received at KFC Ecopark Boulevard—this review is based on three separate incidents that reflect the store's blatant disregard for customer service and basic professionalism. First Incident: I placed an order via the drive-thru for a Streetwise 2 with pap. When I received my meal, there was no pap or gravy—only the chicken. When I asked why the order was incomplete, I was told that there was no pap or gravy available. Despite this, I was charged the full amount and denied any refund. When I requested to speak to the manager, a woman came out and addressed me with visible attitude, ultimately telling me to "get lost." I left the store in frustration before the situation escalated further. Second Incident: On another occasion, I ordered 4 Boxmaster meals and 3 Streetwise 2 with chips via the drive-thru. I was told to wait as the meals would take a bit longer. I ended up waiting over an hour. When I inquired about the delay, I was met with the appalling response: “Who the hell do you think you are to order so much food and expect it quickly?” Eventually, I was handed the wrong order and told that the store was closing so there was nothing they could do. I was expected to just accept and eat the incorrect order. Once again, I left feeling disrespected and furious. Third Incident: During a recent visit, I ordered for a sit-in meal and waited over an hour for my food. When I went to check on the delay, I was rudely told: “Who must bring your food? You must stand up and fetch it yourself.” I explained that other KFCs with sit-in areas usually deliver food to the table. The response I got was: “Not this KFC. You better get used to it.” When my food was finally ready, it was thrown at me like I was an animal. Another customer noticed and asked why I was being treated that way. The staff member responded aggressively, telling the customer to mind their business. Conclusion: This branch is a disgrace to the KFC brand. The level of rudeness, poor service, and lack of accountability is completely unacceptable. As paying customers, we deserve basic courtesy and professional service. If this is the standard of customer treatment at KFC Ecopark Boulevard, then serious action must be taken—starting with retraining or replacing staff. Until then, I will never set foot in this branch again.
0 replies
17 months ago
Furious and Disappointed with Capitec's Handling of *****ulent Activity
I am beyond disappointed and furious with the lack of support I received from Capitec regarding a *****ulent DebiCheck mandate on my account. This mandate was not approved by me, yet it was processed, compromising my account and leaving me vulnerable to *****. When I reached out to Capitec for assistance, I was met with dismissive and unhelpful responses. One consultant told me it was "not their problem" and that I had to resolve it myself. Another had the audacity to claim it was my fault because I supposedly ignored the DebiCheck request, something I had no idea would result in automatic approval. At no point was this information communicated to me, and now I am left to deal with the consequences of Capitec's negligence. I was also told to contact Old Mutual, only to have them confirm that this was part of a known **** and not initiated by them. When I went back to Capitec, I was again told to figure it out on my own, with no meaningful help or effort to block the *****ulent activity. This level of service is appalling and unacceptable. Other banks like FNB, Standard Bank, and Nedbank act swiftly to block *****ulent transactions and protect their clients. Meanwhile, Capitec has shown no accountability, leaving me to handle this alone while ****mers exploit my account. I demand an immediate explanation as to why my concerns were dismissed, why your consultants are so poorly trained, and why Capitec has no effective measures to protect its clients from such ****s. This experience has made it clear that Capitec does not prioritize its customers' security or well-being. Terribly disappointed and disgusted,
0 replies
23 months ago
Capitec bank refusing to return my money
Dear Capitec Bank Customer Service, I am writing to express my profound disappointment and frustration regarding an unresolved incident involving your ATM at Centurion Mall on 6 February 2024. At approximately 7 PM, I attempted to deposit R150 into my younger brother's account using your ATM. After inputting his banking details and placing the R150 into the money slot, the machine displayed an "out of service" message and illuminated a red light around the cash slot. My R150 was not returned. I immediately contacted Capitec customer service and was given incident number 115839826. I was informed that the issue needed to be investigated by the ATM team and that I would receive a callback within 48 hours. This callback never came. Four days later, I followed up and was told the investigation was ongoing. After a month, I called again and was told that my case was unknown to them, but they would escalate it and contact me. Again, no callback was received. After another month of waiting, I called and was informed that the investigation was still underway. Frustrated but hopeful for resolution, I decided to leave them to complete their investigation. In mid-May, I visited a branch to inquire directly about my case and was rudely accused of attempting a ****, with no effort made to verify my claim via surveillance footage. The employee's dismissive attitude and refusal to assist were infuriating. This issue has now dragged on for more than four months. I demand the immediate return of my R150, which your ATM failed to process. It is unacceptable that such a simple issue has taken this long without resolution. Furthermore, I am appalled by the rudeness and unprofessionalism of your staff. Capitec would never allow a customer to owe even R1 without consequence; therefore, I expect the same diligence in returning my money. I insist on an urgent resolution to this matter and expect a prompt response to this email. Sincerely,
106 replies
25 months ago
Never use MVIA INSURE
I am writing to express my deep disappointment and frustration with the recent experience I have had with MVIA INSURE regarding a mechanical breakdown claim for my vehicle. Two weeks ago, my vehicle experienced a mechanical breakdown, and despite my efforts to prove that the issue fell under the coverage of my policy, MVIA INSURE initially declined the claim. After prolonged back-and-forth discussions and presenting evidence, they reluctantly agreed to cover half of the claim, attributing the breakdown to wear and tear. Subsequently, I discovered that the component in question was brand new and had been directly fitted by BMW using genuine parts. Despite providing this evidence, MVIA INSURE refused to cover the full amount of the broken component and even declined to reimburse the labor costs, which were not excluded under their policy. Throughout this ordeal, I have had to engage in numerous phone calls and send multiple follow-up emails, only to receive delayed and unsatisfactory responses. The process of disputing the claim has been arduous and time-consuming, lasting for over three weeks. To make matters worse, the customer service representatives I have interacted with have displayed a dismissive attitude, suggesting that I seek insurance elsewhere if I am dissatisfied with their service. This response is completely unacceptable, especially considering the substantial premiums I have paid for coverage. In summary, despite a repair quote of R13,000, MVIA INSURE has only reimbursed R2000, leaving me significantly out of pocket. Based on my experience, I strongly advise against using MVIA INSURE for insurance or warranty services. Their lack of accountability, poor communication, and high premiums make them an unreliable and unsatisfactory choice. Furthermore, to add to my frustration, while at the repair center, I discovered that three other individuals are facing the same issue as me, and they too are insured under MVIA INSURE. I urge you to reconsider your options when selecting an insurance provider and to avoid MVIA INSURE at all costs.
112 replies
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