Petworld Roodepoort - Incompetent service

Petworld & Groomworld Roodepoort Princess Crossing

*Terrible Service*

Went in on Friday 19 Jan to make a booking for 2 Angora rabbits to be groomed and had their nails clipped the same day. The booking was for 9am Monday 22 Jan. The Sunday prior to our appointment we just received an sms that our appointment was canceled and that we need to reschedule. We called on Monday 22 January and rescheduled for Saturday 26 January. Asked why our appointment was canceled and was told that they don't have answers and will investigate. Today we went in for the new appointment and the receptionist could not assist and went to ask Sarah for assistance, Sarah called me to the till where she was standing saying that she doesn't know whether the groomer as a blade and that they will only be able to do the nails. It told her that the nails was already done and that we have already rescheduled. She did not have any explanation for the pathetic service. I informed my partner that I would rather find a competent place to have them groomed and walked out. The receptionist has no clue what's going on and Sarah (supposedly the manager) is extremely rude and has no client service etiquette. I buy from this store on a monthly basis and even bought both my rabbits there. I have never received such bad service having to travel up and down with animals in this heat just for incompetent people being unable to assist. I will never support pet world or groom world again nor would I suggest anyone making use of this store and their services.